Director, TMS Production

About the Role

Key Responsibilities

• Lead, mentor, and develop a team of specialists across automation, social, design, and search.
• Manage resource allocation, workload balancing, and capacity planning to ensure on-time and on-budget delivery.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Work with and support vendor interactions as needed for outsourced content execution.
• Own the end-to-end production pipeline for digital marketing deliverables—from planning through execution and optimization.
• Implement and refine workflows and processes to maximize efficiency, transparency, and quality.
• Ensure deliverables meet strategic objectives, brand standards, and technical requirements.
• Partner with strategy and client services teams to align production output with client goals and KPIs.
• Translate strategic marketing plans into actionable production roadmaps.
• Act as the escalation point for production-related issues and lead resolution efforts.
• Join sales or client calls as needed as the face of the TMS organization.
• Monitor project performance, timelines, and budgets using project management tools.
• Identify areas for improvement and drive innovation in production methods and tools.
• Work with leadership and strategy to identify opportunities to improve product offering and execution, especially in more efficient and quicker timelines.
• Test and assess alternative product offerings to ensure quality and determine the best solutions.

Requirements

• 8-10 years of experience in digital marketing, including 3+ years in a senior production or operations role.
• Proven experience managing multidisciplinary teams or projects.
• Strong understanding of digital marketing strategies and platforms (e.g., HubSpot, Google Ads, Meta, SEO tools).
• Excellent leadership, communication, and organizational skills.
• Experience working with project management and workflow systems (e.g., Asana, Airtable).

Nice to Have

• Agency experience is a plus.

Qualifications

• Experience managing multidisciplinary teams or projects.
• Proven experience in digital marketing and production roles.