eCommerce Operations Manager D77-78

Albertsons

Clackamas, OR

Full Time

Senior

14 days ago

Job Description

About the Role

Are you ready to be an integral part of a dynamic organization on the cutting edge of the grocery service business? Do you have a passion for customer service? Are you a natural leader who's ready to manage a team of amazing, dedicated people? As an Operations Manager you will oversee the operational performance of the E-commerce teams of 12 to 25 stores encompassing 200 to 400 direct and indirect non-exempt associates. These store based teams fulfill on-line customer orders via in-store picking, home and business delivery and at store pick up. This dynamic leader is responsible for creating a positive and consistent customer experience while growing E-commerce sales and meeting performance targets. The ability to collaborate across functional and divisional boundaries and communicate effectively are key skills in this position.

Key Responsibilities

Lead and manage 50 to 100 hourly front-line brand ambassadors responsible for delivering groceries via delivery vans.
Manage day-to-day E-commerce operations to ensure customer orders are accurately picked and delivered on time across delivery stores and Drive Up and Go stores.
Achieve sales growth targets and develop and grow B2B business.
Cultivate relationships with E-commerce customers to retain business and grow revenue.
Schedule drivers to efficiently cover delivery routes and optimize labor.
Manage the investigation of accidents, workers compensation claims, and traffic citations.
Interview and hire full and part-time drivers.
Partner with store and division leadership to ensure a consistently excellent customer experience.
Conduct periodic and quarterly store-based E-commerce business reviews.

Requirements

4 - 8 years' experience managing people, preferably large teams in distributed locations.
Store management or retail operations experience, preferably in retail grocery.
Bachelor's degree in related field or commensurate experience.
Strong customer service skills and the ability to resolve complaints, inquiries, and operational errors.
Ability to lead and motivate a diverse team of E-commerce associates.
Ability to prioritize and make sound business decisions.
Strong influencing skills.
Financial acumen - delivering sales growth and expense control.
Ability to manage competing priorities, problem solve, multi-task and deliver with good time management skills.
Strong written and oral communication skills.
Strong training and coaching skills.
Current valid driver's license.
Must have a car.