Senior Account Manager, Omnichannel

About the Role

Key Responsibilities

• Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives.
• Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills.
• Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels.
• Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities.
• Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI.
• Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals.
• Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey.
• Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport.
• Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts.
• Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers.
• Track and analyze metrics to measure account health, performance, and business impact.
• Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation.
• Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities.
• Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs.

Requirements

• Bachelor's degree in Business, Supply Chain Management, or a related field.
• Extensive experience (8+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives.
• Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($25M+).
• Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions.
• Experience leading cross-functional project teams that consistently deliver exceptional results.
• Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics.
• Exceptional communication skills and ability to influence at multiple levels both internally and externally.
• Strong financial and analytical acumen, with the ability to recognize business opportunities and measure ROI.
• Experience successfully leading change management and transformation initiatives that deliver significant business impact.
• A 'compliance-first' mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence.

Nice to Have

• Experience with supply chain, logistics, or fulfillment industries.
• Experience leading change management and transformation initiatives.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, or a related field.

Benefits & Perks

• Not specified in the description.