eCommerce Solutions Manager

Standard Process

Palmyra, WI

Full Time

Senior

9 days ago

Job Description

About the Role

Standard Process is seeking an eCommerce Solutions Manager to lead their digital commerce initiatives, primarily focusing on the inSITE platform that supports healthcare practitioners. The role involves strategic leadership, team management, cross-functional collaboration, and driving platform growth to enhance practitioner experience and business outcomes. This hybrid position is based in Palmyra, WI, with an expectation of three in-office days per week.

Key Responsibilities

Define and advance the vision of the inSITE digital commerce program, focusing on growth, ease of use, and sales impact.
Leverage practitioner insights, analytics, and digital trends to create data-driven strategies.
Establish and monitor KPIs related to adoption, engagement, and revenue contribution.
Manage and mentor the Digital eCommerce Specialist, setting clear expectations and fostering an agile, accountable team dynamic.
Partner with Sales to embed eCommerce into account strategies and field training.
Collaborate with Marketing to develop campaigns, content, and promotional tools.
Coordinate with IT and Digital Product teams to drive platform enhancements and new features.
Work with Customer Care to ensure a consistent practitioner support experience.
Support API partners with tools, best practices, and strategic guidance to accelerate growth.
Conduct eCommerce business reviews with API customers using performance data.
Oversee onboarding of API-based eCommerce customers and serve as a senior escalation point.
Design and execute go-to-market strategies for new platform features and promotions.
Oversee day-to-day operations of the eCommerce program, maintaining scalable processes and SOPs.
Conduct A/B testing and usability improvements to increase engagement and conversions.

Requirements

Bachelor's degree in Marketing, Business, eCommerce, or a related field.
5+ years of experience in digital commerce, digital marketing, or customer success.
1-2 years of supervisory, mentorship, or leadership experience managing at least one direct report.
Strong knowledge of digital marketing, CRM systems, and analytics tools.
Demonstrated success managing strategic and tactical initiatives.
Excellent interpersonal and cross-functional collaboration skills.
Results-driven with strong problem-solving capabilities.
Highly organized with attention to detail.
Ability to thrive in a dynamic, fast-paced environment.
Willingness to travel occasionally.

Nice to Have

Experience with Shopify.

Qualifications

Bachelor's degree in Marketing, Business, eCommerce, or a related field.
Advanced degree preferred.

Working at Standard Process

Standard Process values compassion, accountability, respect, and excellence. They foster an environment where employees are seen as members of a family and are provided with tools and resources to succeed both personally and professionally.

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