Executive Director, Digital Product Management- Medicaid Aetna Health

About the Role

Key Responsibilities

• Define, own, and communicate the product vision, strategy, and roadmap for digital Medicaid capabilities, ensuring alignment with business objectives and member needs.
• Lead the end-to-end delivery of features and experiences, focusing on accessibility, usability, and the unique needs of Medicaid populations.
• Ensure compliance with Medicaid regulations and state-specific requirements, incorporating policy changes and eligibility rules into digital solutions.
• Develop and execute a comprehensive migration strategy to transition states from legacy platforms to new digital experiences, including establishing a migration office/function.
• Champion investment cases and business cases to secure resources and support for digital initiatives.
• Drive the integration of social determinants of health (SDOH) and community resources into the digital experience to address holistic member needs.
• Demonstrate a deep understanding of Medicaid members' needs, challenges, and lived experiences, including barriers related to technology access, health literacy, and social determinants.
• Champion the design and delivery of digital experiences that are culturally sensitive, accessible, and tailored to diverse Medicaid populations.
• Ensure all digital solutions adhere to Medicaid regulations, privacy requirements (such as HIPAA), and evolving compliance standards.
• Stay current on Medicaid policy changes and proactively incorporate these into product strategy and features.
• Advocate for Medicaid members by leveraging research, analytics, and feedback to improve engagement and health outcomes.
• Build, coach, and inspire high-performing, agile product teams; foster a culture of innovation, accountability, and continuous improvement.
• Establish team norms, provide feedback, and support career development through stretch goals and visibility opportunities.
• Partner with Medicaid business leaders, technology, clinical, design, engineering, and analytics teams to deliver integrated solutions.
• Identify new business opportunities through market research, state engagement, and understanding strategic priorities.
• Translate customer and business needs into actionable product strategies and measurable OKRs, and track product metrics to evaluate progress.

Requirements

• 10+ years of experience in product ownership, business analysis, project/program management, or related fields, with a proven track record in agile product development.
• 10+ years of experience in software product management, successfully delivering large-scale, consumer-facing products.
• 10+ years of experience managing complex projects/programs, delivering value within tight timelines.

Nice to Have

• Deep understanding of Medicaid, its regulatory landscape, state-by-state program nuances, and the populations it serves.
• Experience working with state Medicaid agencies, managed care organizations, or Medicaid technology platforms.
• Demonstrated ability to drive cross-functional alignment in ambiguous, fast-paced environments.
• Exceptional negotiation, organizational, analytical, and people leadership skills.
• Data-driven decision-making and quantitative analysis expertise.
• General understanding of programming and computer science concepts.

Qualifications

• Bachelor's degree required; equivalent work experience considered.
• MBA preferred, not required.

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.