Executive Director, Enterprise Automation and Innovation Executive Director, Enterprise Automation and Innovation

About the Role

Key Responsibilities

• Set the vision and strategy for enterprise automation within the Pharmacy Services organization and represent the Automation organization at a strategic level.
• Drive end-to-end incubation processes to promote hyper-automation, from idea generation to prototype development and market launch.
• Stay informed about emerging technologies such as AI, machine learning, and RPA, and assess their application to the business through feasibility studies and proof-of-concept development.
• Oversee budget generation, including software licensing, bot chargeback models, and capital budgets, ensuring financial targets are met.
• Manage procurement, finance, and project reporting in collaboration with relevant teams.
• Lead, mentor, and manage a team of software engineers, business analysts, scrum masters, architects, and automation experts, ensuring high performance and quality.
• Ensure proper platform maintenance, security, governance, compliance, and scalability for RPA solutions.
• Act as technical oversight for vendor relationships, including contract negotiations and supplier payments.
• Drive continuous improvement initiatives, measure ROI, and report on the value delivered by automation efforts.
• Establish policies and procedures to support compliance and drive internal audits.
• Manage capacity planning and ensure staffing levels meet operational needs.

Requirements

• Strong experience working with AI/ML, RPA, GenAI, or automation technologies.
• Deep understanding of automation platforms, specifically UiPath and/or Automation Anywhere.
• Minimum of 15 years of leadership experience managing teams of 25-50 technical personnel.
• Experience in hiring, mentoring, performance management, and goal setting.
• Ability to develop and execute multi-year strategic visions with measurable outcomes.
• Hands-on experience with emerging AI technologies and their application in healthcare.
• Entrepreneurial mindset with a passion for innovation and challenging the status quo.
• Experience working in fast-paced, agile environments with lean startup methodologies.
• Proven ability to manage operational and capital budgets, including procurement processes.
• Excellent contract negotiation skills for managing vendors and labor.
• Strong communication skills for conveying strategic and tactical objectives to diverse stakeholders.
• Problem-solving and analytical skills to troubleshoot complex technical issues.
• Passion for automation, innovation, and customer-centric solutions.
• Experience in measuring and reporting ROI of RPA solutions using data and analytics.

Nice to Have

• Familiarity with process mapping/mining tools and low-code/no-code platforms.
• Experience in Pharmacy Benefits Management (PBM), retail pharmacy, or healthcare industries.
• Advanced degrees such as MBA or MS in a related field.
• Certifications in automation platforms.

Qualifications

• Bachelor's degree required.
• Master's degree (MBA, MS) preferred.
• Proven leadership experience in high-performing technical teams.

Benefits & Perks

• Competitive pay range of $175,100 to $334,750 annually, with bonus, commission, or short-term incentives.
• Eligibility for equity awards.
• Comprehensive benefits including medical plans, 401(k) with matching, and employee stock purchase plans.
• No-cost wellness programs, tobacco cessation, weight management, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and retiree medical access.