Executive Director, Enterprise Automation and Innovation Executive Director, Enterprise Automation and Innovation

About the Role

Key Responsibilities

• Set the vision and strategy for enterprise automation within the Pharmacy Services organization and represent the Automation organization at a strategic level.
• Drive end-to-end incubation processes to promote hyper-automation, from idea generation to market launch.
• Stay informed about emerging technologies such as AI, machine learning, and data analytics, and assess their application to the business.
• Oversee budget generation, including software licensing, bot chargeback models, and capital budgets.
• Manage procurement, finance, and project reporting in collaboration with relevant teams.
• Contribute as a Solutions Engineering and Automation Leadership Team member to optimize resource utilization.
• Ensure proper maintenance and management of automation platforms to support current and future use cases.
• Act as technical oversight for external vendor relationships, including negotiations and contract management.
• Lead, manage, and mentor teams of software engineers, business analysts, and automation experts to ensure high performance and quality.
• Oversee platform support for the RPA COE, including infrastructure, security, governance, and compliance.
• Implement policies and procedures to ensure compliance and drive internal audits.
• Drive continuous improvement, measure ROI, and report on the impact of automation initiatives.

Requirements

• Strong experience working with AI/ML, RPA, GenAI, or automation technologies.
• Deep understanding of automation platforms such as UiPath and/or Automation Anywhere.
• Minimum of 15 years of leadership experience managing teams of 25-50 technical personnel.
• Experience in hiring, mentoring, performance management, and goal setting.
• Ability to develop and execute multi-year strategic visions with measurable outcomes.
• Hands-on experience with emerging AI technologies and their healthcare applications.
• Entrepreneurial mindset with a passion for innovation and challenging the status quo.
• Experience working in fast-paced, agile environments with lean startup methodologies.
• Proven ability to manage operational and capital budgets, including procurement processes.
• Excellent contract negotiation, communication, and problem-solving skills.
• Ability to convey strategic and tactical objectives effectively to diverse stakeholders.
• Experience in measuring and reporting ROI of RPA solutions using data and analytics.
• Bachelor’s degree required; Master’s degree preferred (MBA, MS).
• Certifications in automation platforms are preferred.

Nice to Have

• Familiarity with process mapping/mining tools and low-code/no-code platforms.
• Experience in Pharmacy Benefits Management (PBM), retail pharmacy, or healthcare.

Qualifications

• Bachelor's degree required.
• Master's degree preferred (MBA, MS).
• Certifications in automation platforms preferred.

Benefits & Perks

• Competitive pay range of $175,100 to $334,750 annually.
• Eligibility for bonuses, commissions, or short-term incentives.
• Participation in the company's equity award program.
• Comprehensive benefits including medical plans, 401(k) with matching, and stock purchase plans.
• No-cost wellness programs, tobacco cessation, weight management, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and retiree medical access.