Group Account Director

About the Role

Key Responsibilities

• Leadership in driving typically $5M+ in revenue, team sizes ranging from 30-50 people with multiple client stakeholders
• Managing 5+ types of complex work projects independently
• Ensuring clients have a consistent quality experience with us when different resource teams operate in various service delivery aspects
• Leading agenda preparation and attendance for senior-level client meetings
• Prioritizing weekly/daily Account Team activities and addressing escalations by project/track of work
• Articulating opportunity relevance and business growth signs to secure and maintain internal staffing
• Leading project and creative brief preparation in conjunction with strategy and managing project kickoff and wrap-up meetings
• Owning and coordinating sections in creation of and updates to SOWs, SCOs, and associated contract fulfillment needs
• Managing pipeline activities and updates (Salesforce 360), supporting guidance calls, and supporting weekly guidance activities
• Leading internal and client QBR activities, identifying opportunities for cross-sell and organic growth
• Incorporating up-sell/cross-sell components into client conversations and setting up next phases or incremental scope
• Translating capabilities into growth or objective achievement for clients
• Partnering with Project Management to drive profit margin and managing client business health
• Leading and crafting case study content and contributing to townhalls, newsletters, and business topics

Requirements

• 10+ years of experience in digital marketing including in an agency leading large teams and complex projects
• A self-directed, flexible and adaptable problem solver
• High attention to detail with strong time-management and organizational skills
• Exceptional written and verbal communication skills
• Experience building and nurturing client relationships
• High-competence in navigating challenging relationships or repairing significant-level relationships
• Proven ability to craft winning narratives within proposals, scope adds, or significant scope changes
• Demonstrated experience navigating negotiations and trade-offs with clients
• Ability to define, quantify, and communicate the impact of partnerships on client businesses

Nice to Have

• Experience in managing large teams and complex projects in digital marketing
• Strong negotiation skills and ability to manage scope changes
• Experience with Salesforce or similar pipeline management tools

Benefits & Perks

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy, and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements
• Tuition Assistance
• Paid time off including Flexible Time off, Vacation, Sick Days, Volunteer Days, Holiday and Identity days
• Matching Gifts programs
• Flexible working arrangements and ‘Work Your World’ Program
• Access to office for up to 6 weeks a year (based on eligibility)
• Business Resource Groups supporting multiple affinities and alliances