Group Product Manager, Marketing Tools

Squarespace

New York City, NY

Full Time

Senior

186k-270k

5 days ago

Job Description

About the Role

As the Group Product Manager within our Commerce organization, you will lead the development of core CRM capabilities that empower Squarespace merchants to effectively manage and grow their businesses. You'll play a key role in an organization powering hundreds of thousands of merchants and driving billions of dollars in GPV. Our Marketing Tools team enables merchants to build lasting customer relationships through personalized communication, targeted campaigns, and seamless data management. From customer segmentation to outreach and engagement, this team ensures merchants can connect with their audiences, drive repeat business, and scale with confidence. This role involves managing a team of product managers, aligning a unified vision across squads, fostering collaboration, and providing hands-on guidance when needed. The position reports to the Product Director of Marketing Tools and is based in New York City or Dublin, Ireland, with a hybrid work schedule.

Key Responsibilities

Directly manage product managers and provide coaching and support to grow their careers and deliver value for our customers
Establish a clear vision for the teams supporting CRM capabilities that align with the broader Squarespace vision
Guide product development from conception to launch of products and solutions within your scope
Build relationships with engineering, design leaders, UX researchers, and product analysts to create exceptional products
Partner with marketing to launch new products, with customer operations to develop merchant support, and with analytics to monitor engagement and evaluate success
Build internal frameworks for defining team strategy and lead opportunity sizing projects
Assess product tradeoffs, develop comprehensive roadmaps, explain product direction, and gain stakeholder support
Develop high-level insights through research, data analysis, customer interviews, and usability testing
Set OKRs for your teams in collaboration with engineering and design counterparts
Seek opportunities to promote your team's work

Requirements

7+ years of product management experience managing software products from creation through launch and iteration
Experience managing product managers
Deep experience with user research best practices
Understanding of modern product discovery, product delivery, and user segmentation methods
Experience communicating product updates, milestones, and progress to internal and external partners
Ability to align teams around business goals and user experiences

Nice to Have

Direct experience building CRM products

Qualifications

Educational background is not explicitly specified in the description

Benefits & Perks

A choice between medical plans with an option for 100% covered premiums
Fertility and adoption benefits
Access to supplemental insurance plans for additional coverage
Headspace mindfulness app subscription
Global Employee Assistance Program
Retirement benefits with employer match
Flexible paid time off
20 weeks for parental leave and up to 12 weeks to care for an ill family member
Pretax commuter benefit
Education reimbursement
Employee donation match to community organizations
8 Global Employee Resource Groups (ERGs)
Dog-friendly workplace
Free lunch and snacks
Private rooftop
Hack week twice per year

Working at Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. The company empowers millions of customers worldwide with tools to create an online presence, build an audience, monetize, and scale their business. With a team of over 1,500 employees headquartered in New York City and offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia, Squarespace values diversity, inclusion, and equal employment opportunity. The company is committed to embracing and celebrating diversity among its customers and employees, fostering an inclusive work environment.

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