Group Sales Account Manager

About the Role

Key Responsibilities

• Work with brokers to develop new business opportunities and respond to all broker requests including RFPs.
• Identify and solicit applicable groups for plan sign-up and participation/membership.
• Follow up on all RFPs and build positive relationships with existing accounts to ensure retention through proactive service and responsiveness.
• Seek opportunities for account expansion and renewal, developing referrals and potential growth.
• Resolve issues related to plan participation and member concerns for existing groups.
• Conduct initial and ongoing enrollment meetings, plan guide presentations, health fairs, and informational sessions.
• Service all groups with over 20 employees to establish and maintain relationships with group stakeholders.
• Facilitate renewal negotiations, including financial and utilization reporting and analysis.
• Collaborate with underwriters and management to provide renewal plan design and alternatives.
• Maintain current group files, report significant changes, and develop required reports accurately and timely.
• Support group participation growth and support groups and members effectively.
• Address and resolve group, member, and broker issues, ensuring satisfaction.
• Work collaboratively across teams to achieve performance goals and improve processes.
• Maintain confidentiality and integrity in all activities.
• Perform additional duties as requested.

Requirements

• Minimum 3+ years of experience in sales, marketing, business development, or managing B2B relationships with brokers in the insurance industry.
• Proficiency in regulations related to marketing, benefits, enrollment, and other guidelines governed by regulatory agencies.
• Bachelor's degree.
• Knowledge of sales and service operations in a dental plan member/provider environment.
• Strong written and verbal communication skills and problem-solving abilities.
• Appropriate personal transportation (mileage reimbursed).
• Willingness to travel throughout the West coast, averaging 2-3 overnight trips per month.

Nice to Have

• Bilingual in English and Spanish.

Qualifications

• Bachelor's degree
• Accident and Health or Sickness License

Benefits & Perks

• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Retirement plan