Group Sales Manager

About the Role

Key Responsibilities

• Meet or exceed set sales goals.
• Operate the Sales Department within established sales expense budget.
• Participate in required M.O.D. and Saturday office coverage as scheduled.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, such as parties and sales blitzes.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and ADR.
• Conduct professional, thorough site inspections of the hotel with clients, highlighting key features and benefits.
• Use the property's computerized sales management system to manage the hotel's business, generate reports, enter business, block space, and build accounts.
• Meet and greet onsite contacts.
• Develop networking opportunities through active participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales to ensure follow-up on issues.
• Entertain clients and service group needs as required.
• Handle inquiries as part of Inquiry Day Program.

Requirements

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Must be skilled in Windows, company-approved spreadsheets, and word processing.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with hotel standards.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with hotel standards and regulations to ensure safe and efficient operations.
• Ability to handle problems proactively, including anticipating, preventing, identifying, and solving issues.
• Ability to understand and evaluate complex information from various sources.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

Nice to Have

• Experience in a hotel or related field.

Qualifications

• High School diploma or equivalent.
• College coursework in related field (helpful).