HCO Account Manager, Deep 6

About the Role

Key Responsibilities

• Build deep, valuable, long-lasting customer relationships to boost engagement, advocacy, and expansion, including building personal relationships with our most senior customers.
• Understand customers' research strategies and current pain points, and develop plans for solving them with Tempus products and services.
• Connect healthcare organization customers with research sponsors, using industry expertise to identify opportunities for collaboration and joint research.
• Become a credible advisor to customers, sharing best practices on creating modern, innovative clinical research organizations for investigator-initiated, grant funded, and industry sponsored studies.
• Design, execute, and track client-specific success plans to boost operational and financial client KPIs.
• Create and deliver structured, repeatable account business reviews that clearly communicate value realized.
• Work closely with clinical trainers to ensure training supports workflows and rollout plans to meet customer needs.
• Collaborate with connectivity, data engineering, and data science teams to ensure client data pipelines are robust and meet future research needs.
• Contribute to playbooks for delivering, evaluating, and communicating value to clients.
• Define best practices for robust, tech-enabled clinical trial sites.
• Work with customer stakeholders to define strategic plans for incorporating Tempus products into clinical trial workflows.
• Follow up with users after training and provide periodic in-person or online follow-up training.
• Provide consultative support to customers to drive productivity and encourage deeper feature adoption.
• Analyze problems or issues, research solutions, and communicate the best options to end-users.
• Work with sales to understand contract terms, key relationships, and opportunities to expand at each account.
• Collaborate with sales to prepare collateral and presentations for customer opportunities.

Requirements

• Minimum 5 years experience in clinical research, life sciences, or CRO operations.
• Must have clinical trials experience and a strong point of view on how customers can use Tempus products to improve clinical trial operations.
• Experience with study sponsors (life sciences companies) is a plus.
• Experience overseeing projects that require cross-team collaboration.
• Strong business judgment and ability to quantify value to clients.
• Excellent communication skills, including presenting complex information clearly and concisely.
• Ability to work in a startup environment, helping to create new processes and structures.
• Self-motivated, dependable, flexible, and autonomous with prioritization skills.
• Clinical B2B SaaS product experience preferred.
• Ability to travel up to 25%.
• Bachelor's degree in a medical or scientific area or equivalent experience.

Nice to Have

• Consulting experience.

Qualifications

• Bachelor's degree in a medical or scientific area or equivalent experience.

Benefits & Perks

• Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.