Head of Account Management, Advertising

About the Role

Key Responsibilities

• Lead and mentor a high-performing team of account managers, fostering a culture of excellence, innovation, and continuous improvement.
• Develop and implement strategic account management plans to drive client satisfaction, retention, and revenue growth.
• Collaborate with senior leadership to align account management strategies with overall business objectives.
• Serve as the contact for key clients, building and maintaining strong, long-term relationships.
• Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations.
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues.
• Utilize deep knowledge of programmatic advertising to guide the development and execution of advanced ad strategies.
• Stay abreast of industry trends, emerging technologies, and best practices to ensure Roku remains at the forefront of programmatic innovation.
• Collaborate with internal teams to leverage data and technology for optimized campaign performance.
• Oversee operational aspects of account management, ensuring efficient processes, resource allocation, and compliance.
• Implement performance metrics and reporting systems to monitor and improve team and campaign performance.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Provide strategic leadership to the account management team, fostering a high-performance culture.
• Partner closely with sales leadership to support upsell and renewal strategies.
• Serve as a senior stakeholder in enterprise client relationships, offering executive oversight and empowering account managers to deliver value.

Requirements

• Bachelor's degree in Marketing, Advertising, Business, or a related field; MBA or equivalent advanced degree preferred.
• Minimum of 10 years of experience in account management within the advertising media industry.
• At least 5 years in a senior leadership role managing large teams.
• Experience running and leading large organizations.
• Strong understanding of the programmatic/ad tech ecosystem.
• Proven track record of managing large-scale operations and delivering results in a fast-paced environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a customer-centric mindset and focus on business growth.
• Ability to work collaboratively across departments and with senior sales leadership.

Nice to Have

• Experience working with TV & Digital advertising agency dynamics.
• Deep understanding of agency relationships and client management in advertising.
• Experience with enterprise client relationships at a senior level.

Qualifications

• Bachelor's degree in relevant field; MBA or equivalent preferred.
• 10+ years of experience in advertising media account management.
• 5+ years in senior leadership roles managing large teams.

Benefits & Perks

• Health insurance, including medical, dental, and vision coverage.
• Disability insurance and life insurance.
• 401(k) or pension options.
• Paid time off and parental leave.
• Wellness benefits and support resources.
• Equity awards and other compensation packages.
• Global access to mental health and financial wellness support.