Head of Communications- Strategy, Digital & Innovation, and Enterprise Payments

About the Role

Key Responsibilities

• Provide communications support to the Operating Committee member leading SDI and Enterprise Payments, offering guidance for executive thought leadership and corporate communications.
• Develop the overall corporate communications strategy and content delivery to advance SDI and Enterprise Payments priorities through internal and targeted communication channels.
• Partner with SDI leadership and the Head of Marketing to understand the team's customer value proposition and narrative, developing aligned corporate communications.
• Develop and oversee key media and reporter relationships to promote external storytelling and thought leadership.
• Lead a small team of communicators to execute plans and communication routines.
• Forge strong relationships with the Enterprise Brand Strategy team, and the marketing and brand teams of Enterprise Payments, Corporate & Investment Banking, and Commercial Banking to ensure alignment of corporate communications.
• Collaborate with other heads of Communications and leadership in Public Affairs to achieve a unified approach to projects and investments.

Requirements

• 8+ years of Public Relations, Media Relations, or Corporate Communications experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of management experience.
• Excellent communication, presentation, and interpersonal skills with the ability to engage and influence diverse audiences.
• Ability to build strong relationships and collaborate across lines of business at multiple levels.
• Self-motivation, energetic, forward-thinking, with integrity and high ethical standards.

Nice to Have

• Advanced skills in communications and brand management.
• Experience developing and leading communications strategies for large, matrixed organizations.
• Financial institution, payments, and Treasury experience preferred.
• Experience with full ecosystem communications including email, web assets, social media, and traditional media.
• Understanding of B2B and consumer marketing, branding, and communication strategies.
• Experience working with high-profile media, reporters, and news outlets.
• Strong leadership and team development skills.
• Flexibility to adjust plans quickly to meet changing business needs.

Qualifications

• Bachelor's degree in communications, public relations, digital marketing, business administration, or a related field.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement