Head of User Experience

Chatham Financial

Kennett Square, PA

Full Time

Director

14 days ago

Job Description

About the Role

The Head of User Experience at Chatham Financial is responsible for transforming UX into a strategic function that drives measurable business results and influences product strategy at the highest levels. This role involves leading a multidisciplinary team, integrating AI into workflows, building executive trust, and elevating the visibility and impact of UX across the organization. The position offers an opportunity to redefine how UX shapes product and business outcomes within a values-driven company that emphasizes teamwork, integrity, and client service.

Key Responsibilities

Introduce and integrate responsible, practical uses of AI in user experience design and research workflows.
Develop and communicate a clear UX vision aligned with Chatham's strategic goals and measurable business outcomes.
Build executive trust, secure investment, and position UX as a recognized strategic driver, not just a delivery function.
Increase the visibility of the User Experience Team and the value it brings to the organization and build strong relationships with commercial and client-facing teams.
Remove organizational blockers by securing early client access, ensuring UX engagement at the right stage, and enabling the team to focus on high-value output.
Partner with UX Operations to define scalable workflows, team rituals, and resourcing models that balance delivery speed and quality.
Lead, mentor, and grow a multidisciplinary UX team with clear roles, expectations, and progression paths.
Partner with Product and Engineering to improve delivery focus, optimize PDLC touchpoints, and guide the strategic growth and adoption of the Design System.
Define and track UX metrics to guide decisions and demonstrate ROI, including accessibility and inclusive design measures.
Participate actively in the User Experience Team through interface reviews, feedback sessions, and demos.
Turn complexity into simplicity.

Requirements

10+ years of experience in UX/Product Design with at least 5 years leading multidisciplinary teams (UX Research, Design Systems, Product Design, Design Ops).
Proven success influencing executives and managing upward in an in-house B2B environment.
Track record of delivering measurable UX impact tied to business goals and P&L.
Deep understanding of visual and interaction design principles, including accessibility and ADA compliance.
Expertise in design systems, scalable design processes, and Agile/PDLC collaboration with product and engineering teams with a delivery mindset.
Proficiency with Figma, Jira/Confluence, and other design and collaboration tools.
Experience applying AI tools (e.g., ChatGPT, v0, Copilot) in design workflows.
Exceptional storytelling and executive communication skills.
Ability to foster collaboration, transparency, trust, and safety while encouraging debate and decisive actions.
Portfolio demonstrating design system deliverables, user experience, and visual design work.
Portfolio highlighting UX leadership with case studies, influence on outcomes, and support of business success.

Nice to Have

Experience applying AI tools (e.g., ChatGPT, v0, Copilot) in design workflows.

Qualifications

Educational background is not explicitly specified in the description.

Working at Chatham Financial

Chatham Financial values people, teamwork, integrity, and client service. The company fosters a distinct work environment that emphasizes professional growth, collaboration, transparency, and making a positive impact both internally and externally. Employees are empowered and supported through development opportunities and a purpose-driven philosophy.

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