? [High Salary] Digital Consumer Experience Strategy Lead

About the Role

Key Responsibilities

• Deliver CX strategy across digital products for the organization by defining plans, principles, based on research, insights, and measurement frameworks.
• Ensure CX strategy meets milestones, mitigates risk, and maximizes process efficiency.
• Work closely with team members to define, document, share, and maintain the overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources appropriately to deliver on priorities under tight deadlines; lead a team of CX Strategy employees and contractors.
• Mentor, share, and empower the team to stay informed of industry changes, constantly learn, and grow as CX strategists.
• Embody excellence in consumer experience at all levels and influence product and service strategy direction.
• Represent CX Strategy across the business and corporate functions, including product and service development.
• Integrate CX strategy within the consumer experience and digital development process and advocate for CX within digital, partner organizations, and stakeholder groups.
• Drive deep-level change in how CX functions with its peers in global business units, R&D, corporate, and engineering.

Requirements

• Strong analytical skills with the ability to synthesize qualitative and quantitative data to identify key challenges and insights.
• Strong communication and presentation skills to convey recommendations effectively.
• Strategic planning ability to draw plans from assessments based on product roadmap, team maturity, knowledge gaps, and business priorities.
• Deep understanding of digital product management, including agile methodologies and CX principles.
• Knowledge of CX measurement frameworks in both qualitative and quantitative contexts to evaluate efficacy.
• International experience with an understanding of cultural sensitivities in a global role.
• Bachelor's degree or equivalent work experience in Design, HCI, MBA, or related field; Master's degree preferred.
• At least 7 years of hands-on CX/UX strategy experience in a large global enterprise, agency, consulting, or startup/scale-up environment, especially in digital product or software design.
• Solid understanding of creating, measuring, and refining consumer experience strategies based on user research, human factors, customer feedback, and market data.
• Proficiency in English communication skills (verbal and written).

Nice to Have

• Familiarity with pharma/health technology is a plus.
• Experience embodying a strong and effective user point of view within organizations.
• Ability to lead cultural shifts including digital transformation.
• Culturally curious and willing to work in an international environment.

Qualifications

• Bachelor's degree or equivalent in Design, HCI, MBA, or related field; Master's degree preferred.
• 7+ years of experience as a CX/UX strategist in a large global enterprise, agency, consulting, or startup environment, focusing on digital products or software design.

Benefits & Perks

• A supportive, future-focused team dedicated to bringing the miracles of science to life.
• Endless opportunities for growth and career development, including promotions and lateral moves internationally.
• A thoughtfully crafted rewards package recognizing your contribution.
• Comprehensive health and wellbeing benefits, including high-quality healthcare, prevention, wellness programs, and at least 14 weeks of gender-neutral parental leave.