HVAC Service Account Manager- Evansville, IN

About the Role

Key Responsibilities

• Provide solutions to customers' HVAC needs.
• Manage and lead team personnel including Service Managers, Service Coordinators, Service Technicians, and Dispatchers.
• Manage and maintain control of account responsibility for profit and loss.
• Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduce aging to thirty days or less.
• Coordinate staff necessary to provide prompt and accurate invoicing of service contracts, repairs, and projects.
• Lead and mentor the service staff to expand their skill level and productivity.
• Provide direction and delegation for operational and functional duties as outlined by management.
• Review staffing requirements to meet the business plan and recommend necessary changes.
• Provide staff performance reviews per company guidelines and assist HR in maintaining personnel records.
• Create, build, and maintain strong customer relationships to generate new business.
• Negotiate contracts with clients and establish performance timelines.
• Establish and oversee internal and external budgets with the company and clients.
• Collaborate with sales, management, marketing, and other departments to ensure high service levels.
• Work with the sales team to maximize profit through upselling or cross-selling.
• Plan and present reports on account progress, goals, and initiatives to team members and stakeholders.

Requirements

• Ten (10) years or more of experience in the HVAC industry.
• Knowledge and understanding of Profit and Loss operations.
• Strong negotiation skills and ability to follow through on client contracts.
• Proven results in delivering client solutions and meeting sales goals.
• Ability to multi-task and manage multiple client accounts.
• Strong written and verbal communication skills.
• Ability to interact positively with all organizational levels.
• Satisfactorily complete an industry aptitude test.
• Strong organizational skills to achieve operational profitability and maintain records.
• Building strong customer and employee relations.
• Professional appearance.
• Valid driver's license and proof of insurability.

Nice to Have

• Previous work experience in the HVAC industry.
• Previous HVAC Account management experience.
• High school diploma or equivalent.

Qualifications

• High school diploma or equivalent (preferred).

Benefits & Perks

• Competitive salary and benefits package.