Implementation Project Manager - GIS

About the Role

Key Responsibilities

• Support Members' migration from legacy mapping and staking software to the next-generation platform.
• Collaborate closely with Engineering and Operations teams to resolve technical issues related to project deployment and software transitions.
• Perform NISC GIS software implementations for member/customers, managing implementation projects end-to-end.
• Validate and verify the accuracy of converted data.
• Provide ongoing application support and deliver comprehensive training on all aspects of the application.
• Address customer questions regarding product functionality and usage via telephone, email, or on-site visits.
• Determine expectations and timelines of the Member's conversion process.
• Prepare and monitor the Project Plan.
• Identify gaps in features and functionality in software and oversee resolution.
• Identify changes required for data conversion and complete conversion documents.
• Assist in document preparation and communicate with all parties involved in the enterprise implementation.
• Compile and analyze business requirements and evaluate operational processes for software conversions, migrations, and implementations.
• Design and implement system set-up configurations for Members/Customers.
• Design and deliver training to Member employees for 'live' week preparations.
• Assist customers with troubleshooting, training, and ongoing support.
• Prepare Change Requests (CRs) and follow-up to resolution.
• Research difficult application problems, resolve issues, and recommend changes or enhancements.
• Gather, maintain, and audit Member information in the configuration database.
• Utilize support tools as directed and convey customer feedback to product development.
• Perform on-site or remote training via Web Tools.
• Provide after-hours support.
• May prepare materials and deliver National IT Learning Center classes and Member Information Conference sessions.
• Participate in design teams, testing of new products or enhancements, and other implementation areas as needed.
• Travel to customer sites as necessary to meet business objectives.

Requirements

• 3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog).
• Provides superior customer support to internal and external customers.
• Ability to determine expectations and timelines for software conversion processes.
• Strong communication skills for interacting with all parties involved in implementation.
• Ability to compile and analyze business requirements and evaluate operational processes.
• Design and implement system configurations independently and proficiently.
• Ability to troubleshoot, train, and support customers effectively.
• Research and resolve application problems, and recommend improvements.
• Gather and audit Member information in configuration databases.
• Ability to deliver remote or on-site training and support.
• Ability to travel as often as necessary to meet objectives.
• Basic knowledge of Project Management processes and theory.
• Basic knowledge of Service Level Management (SLM) best practices.
• Excellent interpersonal, presentation, and training skills.
• Strong problem-solving skills with attention to detail.
• Strong PC skills and ability to work independently or in a team environment.

Nice to Have

• Support/implementation experience at NISC or similar.
• Basic knowledge of NISC's products' features and functionality.
• Knowledge of other integrated Utility industry applications and services.
• Familiarity with the Energy or Communication industries, including operations and business requirements.
• Experience with other integrated applications and services.
• Experience in delivering training or classes at the National IT Learning Center.
• Experience participating in design teams or testing new product development.

Qualifications

• Bachelor's Degree in a business-related field or equivalent experience preferred.

Benefits & Perks

• Not explicitly specified in the description.