*In House Marketing Representative

Hilton Grand Vacations

Celebration, FL

Full Time

Entry Level

19 days ago

Job Description

About the Role

As an In House Marketing Representative, you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort. Responds to guests in a timely manner and represents HGV's Cultural Values while demonstrating Customer Services based on HGV Values.

Key Responsibilities

Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
Complete required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
Provide location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
Maintain established Minimum Performance Standard on monthly basis.
Review production reports and advise MOD in writing on any challenges within the month the tour shows or package is sold.
Contact all guests through onsite call campaigns through company CRM systems.
Provide information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.

Requirements

High School Diploma or equivalent
Able to work varying hours and shifts, including weekends and public holidays
1+ year of face-to-face consumer sales/marketing experience
Excellent interpersonal and guest relations skills
Must be highly driven and a self-starter
Detailed understanding of local area

Nice to Have

BA/BS/Bachelor's Degree

Qualifications

High School Diploma or equivalent

Benefits & Perks

Medical, dental and vision insurance
401K plan
Paid Time Off (PTO) program
Outstanding travel benefits
Day One Team Member Benefits

Working at Hilton Grand Vacations

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Apply Now