Inside Partner Account Manager

Pure Storage

Alexandria, VA

Full Time

Entry Level

54k-102k

18 days ago

Job Description

About the Role

The Inside Partner Account Manager (iPAM) role is to support the Pure partner community by onboarding new partners, assisting with systems and processes, managing deal registration, and promoting Pure's brand and programs to partners. This position involves providing proactive support to ensure a positive partner experience and contributing to the company's growth in the data storage industry.

Key Responsibilities

Handle deal registration approvals, rejections, extensions, reassignments, and issues.
Address any issues with the deal registration process.
Understand and explain partner program details to partners.
Help partners with portal access and login (account creation, password resets, etc.).
Provide partners with portal navigation assistance.
Assist PAMs in onboarding new resellers and distributors.
Act as point person for CPQ issues including license allocation.
Assist partners in accessing required and optional training and certifications.
Provide proactive updates on progress towards meeting program requirements.
Assess operational processes and identify opportunities to streamline.
Document new processes as they are introduced for partners.
Coordinate responses and updates in Medallia for “detractors” in partner survey.
Field and redirect inbound queries from partners.
Drive partner attendance to and participate in marketing events.
Conduct marketing event follow-up.
Participate in partner recognition activities.

Requirements

BS/BA degree required.
1-3 years of business professional experience, preferably in account management, sales, or customer service.
Experience handling deal registration processes and partner program details.
Ability to assist with portal access, login issues, and navigation.
Strong communication skills to explain program details and address partner inquiries.
Experience with operational process assessment and documentation.
Ability to coordinate responses and manage partner interactions.

Nice to Have

Experience with Medallia or similar survey tools.
Experience in the data storage or tech industry.
Familiarity with CPQ systems and license management.

Qualifications

Bachelor's degree (BS/BA).
1-3 years of relevant professional experience.

Benefits & Perks

Competitive salary range of $26 - $49 USD per hour.
Potential eligibility for incentive pay and/or equity.
Flexible time off and wellness resources.
Participation in company-sponsored team events.
Recognition as a Fortune's Best Large Workplace and Great Place to Work®.

Working at Pure Storage

Pure Storage fosters an innovative, growth-oriented, and inclusive environment. The company values critical thinking, trailblazing spirit, and teamwork. It emphasizes diversity, equity, inclusion, and sustainability, creating a community where every voice matters and everyone can find their rightful place. The organization supports personal and professional growth through various perks and a collaborative culture.

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