Inside Product Specialist - Tools & Safety

About the Role

Key Responsibilities

• Maintain up-to-date knowledge of product offerings and pricing strategies to provide informed and competitive quoting.
• Prepare and conduct product and technology-based demos, presentations, and seminars for customers to promote the products.
• Utilize the customer relationship manager (CRM) tool to log and manage customer opportunities, tasks, customer interactions, and support responses from customers in assigned region.
• Execute product strategy for new and emerging products within designated product lines.
• Participate in sales planning meetings with Account Managers and Product Manager as requested.
• Serve as a subject matter expert on tool products, features, and usage.
• Collaborate with purchasing and inventory teams to ensure product availability.
• Provide post-sales support to customers including assisting with escalated issues, troubleshooting, and expediting issues to vendor partners.
• Support eCommerce/Marketing with validation of products and content and improve online presence of tools and safety.

Requirements

• Maintain a valid driver's license.
• Associate's or Bachelor's Degree in Business or related field and 1-2 years of customer service experience.
• Alternatively, 3-5 years of relevant experience in the tools and safety equipment industry, including familiarity with product specifications, applications, and distribution channels.
• Proficiency with customer relationship management software (CRM).

Nice to Have

• Experience or background with product distribution is strongly preferred.
• Working experience within business systems (Solar highly preferred).
• Working experience in trades is highly preferred.

Qualifications

• Minimum 1-2 years of customer service experience if holding a degree.
• 3-5 years of relevant experience in tools and safety equipment industry if not holding a degree.

Benefits & Perks

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave