Inside Sales Manager: Residential Plumbing

About the Role

Key Responsibilities

• Recruit, hire, and train a high-performing team of inside sales representatives.
• Provide ongoing coaching, mentoring, and feedback to develop the skills and capabilities of the sales team.
• Set clear performance expectations and goals for individuals and the team.
• Develop and implement strategic sales plans to achieve revenue targets and business objectives.
• Analyze market trends, customer needs, and competitor activities to identify growth opportunities.
• Collaborate with senior management to define pricing strategies, product positioning, and sales tactics.
• Monitor and evaluate the performance of inside sales representatives against key performance indicators (KPIs) such as sales targets, conversion rates, and customer satisfaction scores.
• Conduct regular performance reviews, provide constructive feedback, and implement performance improvement plans as needed.
• Streamline and optimize the inside sales process to enhance efficiency, productivity, and the overall customer experience.
• Identify bottlenecks, inefficiencies, and areas for improvement in the sales process and develop solutions to address them.
• Foster strong relationships with key customers and accounts to drive loyalty and repeat business.
• Resolve escalated customer issues and concerns in a timely and effective manner.
• Collaborate with outside sales representatives and customer service teams to ensure a seamless customer experience across all touchpoints.
• Generate regular sales reports, forecasts, and performance metrics to track progress against goals.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Utilize data-driven insights to inform decisions and adjust sales strategies as necessary.

Requirements

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in inside sales management or a similar leadership role within the plumbing supply industry.
• Strong knowledge of plumbing products, industry trends, and competitive landscape.
• Demonstrated ability to lead, motivate, and develop a high-performing sales team.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to develop and execute sales plans and initiatives.
• Proficiency in sales management software, Epicor Eclipse systems, and Microsoft Office.
• Results-oriented with a track record of achieving sales targets and driving business growth.