IT Customer Relationship Manager/ Project Manager - Digital Technology Services

About the Role

Key Responsibilities

• Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions
• Serve as the primary point of contact for all IT-related issues and requests
• Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions
• Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner
• Manage customer expectations and deliver exceptional customer service
• Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction
• Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items
• Develop pricing estimates and statement of works with defined scope, budget, and timeline
• Plan, execute, and finalize some projects with project team and stakeholders
• Develop status reports/dashboards and present updates to customers routinely

Requirements

• Proven experience in a customer-facing IT role
• Bachelor's Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education preferred
• Prior IT project management experience preferred
• Previous experience or knowledge of Epic or an electronic medical record system preferred
• Excellent communication skills
• Strong problem-solving abilities
• Detail-oriented and well organized
• Motivated and capable of building successful customer relationships

Nice to Have

• Experience with Epic or electronic medical record systems
• Previous IT project management experience

Qualifications

• Bachelor's Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education