IT Program Manager

ICF International

New Orleans, LA

Contract

Senior

89k-151k

7 days ago

Job Description

About the Role

Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The organization is seeking an experienced and strategic IT Program Manager to lead and coordinate multiple software implementation projects, with a focus on Appian-based solutions. The role involves driving successful delivery of enterprise applications, managing cross-functional teams, and serving as a link between business needs, architectural vision, and software execution. This position is hybrid/onsite, preferably in or near Baton Rouge, Louisiana.

Key Responsibilities

Lead the planning, execution, and delivery of multiple concurrent ICF grantTRAX software implementation projects (Appian based).
Partner with business units, technical teams, and vendors to define project scope, objectives, and success criteria.
Develop and maintain comprehensive project plans, timelines, resource allocations, and risk mitigation strategies.
Track program budgets, manage vendor contracts, and allocate resources effectively.
Establish program governance, provide regular updates to leadership, and ensure transparency in progress, risks, and issues.
Proactively identify and mitigate risks, resolve issues, and ensure project continuity.
Coordinate cross-functional teams, including Appian architects, developers, business analysts, and QA teams.
Provide senior leadership over Agile/Scrum ceremonies (e.g., sprint planning, stand-ups, retrospectives).
Provide final oversight and quality assurance on deliverables, reports, and briefing materials.
Monitor technical progress, resolve project roadblocks, and ensure quality standards are met.
Prepare and deliver status reports, project updates, and executive briefings.
Manage internal and external stakeholders to ensure clear communication, alignment, and satisfaction.
Ensure compliance with security, regulatory, and performance standards throughout the development lifecycle.
Support change management efforts to support user adoption and process transformation.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
Minimum 7 years of experience in IT program/project management, including enterprise software implementations.
At least 3 years of experience managing Appian implementation projects.
Project management professional (PMP) or equivalent certification.

Nice to Have

IT program and project management experience, preferably with experience in managing technology projects within the Disaster Recovery and Community Development Block Grant Disaster Recovery (CDBG-DR) domains.
Prior experience leading IT projects in federal or state level enterprise IT environments.
Experience working in or with Louisiana state and local government agencies.
Strong understanding of DevOps and Security best practices.
Proficient in project management tools such as Jira, Confluence, MS Project, or similar.
Experience working with modern, cloud-based technology platforms.
Skill in managing multiple projects, competing deadlines, and stakeholder interests with timeliness, accuracy, and quality.

Qualifications

Educational background includes a Bachelor's degree in relevant fields.

Benefits & Perks

Pay range from $88,779.00 to $150,924.00 based on experience, skills, certifications, location, and other factors.

Working at ICF International

ICF is a global advisory and technology services provider that combines expertise with cutting-edge technology to help clients solve complex challenges. The company values building a workplace where everyone can thrive, is an equal opportunity employer, and promotes collaboration and shared expertise. They are committed to providing reasonable accommodations and fostering an inclusive environment.

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