Key Account Representative

About the Role

Key Responsibilities

• Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty.
• Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs.
• Actively engage with clients to understand their business objectives, aligning solutions to support their goals.
• Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration.
• Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.
• Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients.
• Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI.
• Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets.
• Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience.
• Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs.
• Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly.
• Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts.
• Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics.
• Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes.

Requirements

• Bachelor's degree in business, Marketing, or a related field.
• 3+ years of sales experience with 1+ years of global key account experience.
• Ability to support the development and execution of account strategies and sales plans.
• Basic understanding of sales principles and customer service, with an emphasis on building strong client relationships.
• Solid communication, presentation, and analytical skills.
• Some experience with digital tools and CRM systems.
• Strong team player who works effectively with colleagues at different organizational levels.
• Ability to travel up to 20%-30% within North America.

Nice to Have

• Global industrial manufacturing experience and knowledge.
• MBA or Master's degree.

Benefits & Perks

• Attractive compensation package.
• Comprehensive benefits including medical, dental, stock purchase plan, 401(k), tuition reimbursement, and more.
• Opportunities for career development within a fast-moving, growing company.