Key Accounts Manager

Yotpo

New York, NY

Full Time

Senior

100k-120k

17 days ago

Job Description

About the Role

The Yotpo Key Accounts team works with the largest, most influential brands to inspire and sell captivating customer experiences in an eCommerce world. The Key Account Executive is a strategic, relationship-focused role responsible for managing the full commercial relationship with top clients, articulating platform vision and value, and identifying growth opportunities. The role involves cultivating relationships with C-level executives, influencing long-term business decisions, and building strategic account plans to drive revenue and client success.

Key Responsibilities

Manage the full commercial relationship with Yotpo's top clients, acting as the primary point of contact and trusted advisor.
Develop and execute account strategies to meet and exceed revenue goals through retention, cross-sell, and up-sell opportunities.
Collaborate with internal teams, including Customer Success, Product, and Marketing, to deliver tailored solutions that drive client value.
Conduct regular business reviews (QBRs) and executive briefings to showcase value, address concerns, and align on strategic priorities.
Identify growth opportunities within the account and develop proposals that address client needs and drive expansion.
Negotiate contracts and manage renewals with a focus on mutually beneficial outcomes.
Monitor account health metrics and proactively address potential risks to ensure client satisfaction and retention.
Stay informed about industry trends and the competitive landscape to provide strategic insights to clients.

Requirements

5+ years proven experience as a Key Account Executive, Account Manager, or similar role in a SaaS or eCommerce environment.
Strong track record of managing and growing large, strategic accounts.
Expertise in conducting thorough discovery processes to uncover client needs and align solutions effectively.
Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels, including C-Suite.
Analytical mindset with the ability to derive insights from data to inform strategies and drive decision-making.
Ability to thrive in a fast-paced, dynamic environment with a proactive and solution-oriented mindset.

Nice to Have

Experience working in a technology or SaaS environment.
Knowledge of eCommerce platforms and digital marketing tools.
Experience in strategic account planning and growth initiatives.

Qualifications

Educational background is not explicitly specified, but extensive experience in account management is required.

Benefits & Perks

100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
100% coverage of employee dental and vision premiums.
Comprehensive life and disability insurance.
Flexible Time Off (FTO) policy, sick time, and paid holidays.
Equity in options.
Company sponsored 401K matching.
Pre-tax Commuter and Healthcare benefits.
Comprehensive paid leave for new parents and Dependent Care FSA.
Individualized career development, rewards, and recognition.
Wellness and philanthropic programming and events.
Hybrid work model.

Working at Yotpo

Yotpo values innovation, collaboration, and customer success. The company is committed to anti-racist work, diversity, and inclusion, employing people regardless of race, gender identity, religion, or other protected statuses. They foster a supportive environment where every voice is heard and perspectives are encouraged, emphasizing a global, inclusive workplace.

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