Launch Account Manager

About the Role

Key Responsibilities

• Maintains constant and ongoing communication regarding project status with property stakeholders.
• Is on site throughout the entire launch of the project or visits the new construction project weekly during construction and more often as necessary during the move-in process after TCO.
• Holds meetings with community representatives or developers as appropriate.
• Represents the company during scheduled property Town Halls and/or Board Meetings.
• Collaborates with operational teams to create orders for all operational needs including on-site personnel, workspace, equipment, and facilities.
• Obtains lists of property VIPs, Board Members, and other 'friendlies' for testing and initial installs.
• Coordinates pre-launch community-wide signup events to kick-start the home survey/LOA process.
• Coordinates contract deliverables including hardware and services to common areas and back-office locations.
• Handles MSAs and all correspondence for VIPs, Board Members, and other 'friendlies.'
• Manages escalated customer and on-site subscriber issues, including damage claims.
• Coordinates and executes informational community-wide meetings to train residents on technology or inform them of project status.
• Introduces ongoing operational Account Manager to the property upon turnover to internal operations.
• Collaborates with the team to deliver marketing materials and recommend additional collateral.
• Responds to customer web inquiries and social media posts, and updates the web portal blog when applicable.

Requirements

• Bachelor's degree preferred or equivalent.
• At least 2 years' telecommunications industry experience with account management experience preferred.
• Knowledge of cable and telecommunications products and services is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must embrace company principles and demonstrate understanding of Hotwire's White Glove culture.
• Must be able to drive and have an active, clean, non-restrictive state-issued driver's license in the assigned territory.

Nice to Have

• Knowledge of cable and telecommunications products and services.

Qualifications

• Bachelor's degree preferred or equivalent.
• At least 2 years' telecommunications industry experience with account management experience preferred.

Benefits & Perks

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts for employees living on a serviced property
• Discounted high-speed internet, video, phone, and security services
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks