Lead Product Management & Develop

About the Role

Key Responsibilities

• Manage the entire product lifecycle from initial concept through development, launch, and end-of-life, ensuring seamless transitions and ongoing product performance.
• Manage budgets, acquire estimates, and handle requests for funding through the capital process.
• Coordinate with design, process, manufacturing, test, quality, sales support, and marketing as products move to production and distribution.
• Translate and document customer and technical requirements into final product designs, prepare and present comprehensive business cases, and provide detailed product requirements, user stories, and acceptance criteria.
• Analyze customer needs and identify priorities for new products or services and enhancements.
• Perform in-depth market research and competitive analysis to identify trends, revenue potential, customer segments, and opportunities for new products or features.
• Create and maintain detailed product roadmaps, service guides, product documentation, results reports/analysis, and project plans.
• Partner with business, technology, UX teams, and third-party technology partners to design or modify products, ensuring a high-quality user experience and alignment with budget and schedule.
• Work with various teams to develop pricing strategies and negotiate with vendors to improve product cost structure, feature functionality, and support.
• Serve as the subject matter expert for Letters of Authorization (LOA) and ensure smooth operational execution.
• Optimize contracting, billing, placement, and management workflows for virtual connections.
• Partner with teams to expand and support virtual connection offerings.
• Identify and implement automation opportunities to improve operational efficiency.
• Maintain relationships and technical access with vendors/operators through communication and quality oversight.
• Coordinate marketing efforts to ensure accurate and positive representation on vendor/operator websites.
• Conduct capacity planning and resource alignment based on demand forecasts.
• Advance mapping capabilities, including stick mapping and entrance fiber audits.
• Provide support throughout the sales lifecycle and act as the universal lead for seller support, including training and guidance.
• Create and maintain job aids and ensure timely publication in the PRL.

Requirements

• Bachelor's degree (BS/BA) desired.
• 5+ years of related experience.
• Certification is required in some areas.
• Recognized as an experienced professional with broad and in-depth knowledge.
• Ability to lead significant projects with strategic autonomy and influence executive decisions.
• Experience mentoring less experienced staff and collaborating with senior leadership.

Nice to Have

• Experience with product lifecycle management, market research, and product roadmaps.
• Knowledge of vendor negotiations and automation initiatives.
• Familiarity with capacity planning, mapping, and sales support processes.

Qualifications

• Educational background includes a Bachelor's degree (BS/BA) preferred.
• Minimum of 5 years of relevant experience.
• Certification in relevant areas is required.

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation and 9 holidays annually)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond legal requirements
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident/hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts on AT&T mobility plans, accessories, internet, and phone