Lead, Services Product Manager

About the Role

Key Responsibilities

• Own the end-to-end lifecycle of service products—from ideation and development to launch and continuous improvement.
• Define and execute the services roadmap in alignment with company strategy, customer needs, and market trends.
• Collaborate cross-functionally with engineering, sales, marketing, operations, and customer success to ensure successful delivery and adoption of services.
• Conduct market research, customer interviews, and competitive analysis to identify opportunities and gaps in the current services portfolio.
• Develop business cases and pricing strategies for new and existing services.
• Establish KPIs and success metrics to evaluate service performance and customer satisfaction.

Requirements

• 8-12 years of experience in product management, with a strong focus on services or customer experience.
• Proven track record of launching and scaling service offerings in a B2B or B2C environment.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience working in agile environments and leading cross-functional teams.
• Bachelor's degree in business, Engineering, or a related field; MBA or advanced degree is a plus.

Nice to Have

• Experience with services transformation, SaaS, or managed services.
• Familiarity with customer journey mapping and service design methodologies.
• Strong financial acumen and experience with P&L ownership.

Benefits & Perks

• Generous 401(K) plan with an impressive employer match.
• Excellent health, dental and vision insurance packages to fit your needs.
• Flexible work schedule and 11 paid holidays a year.
• Paid time off (PTO) policy that empowers you to take the time you need to recharge.
• Education assistance to support your learning journey.
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.