Manager, Account Management

About the Role

Key Responsibilities

• Drive merchant revenue and value on Uber Eats through deepening partnerships with merchants, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives.
• Instruct, follow up, and coach the team in Book of Business (BoB) Management, Upselling marketing portfolio, and Increasing Memberships Penetration.
• Manage a team of skilled individual contributors that work to retain and grow Restaurant Partners, supporting their development with a people-first approach.
• Work cross-functionally with Sales, Product, Operations & Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.
• Work with the Leadership Team across the Eats West org to devise and execute the overall strategy for retaining and growing the SMB restaurant partner base.

Requirements

• Minimum 5+ years of experience within the Account Management or Sales.
• Minimum 2+ years People Management/Team Lead Experience.
• Previous experience in Client Facing Roles or leading teams with client facing roles.
• Previous Stakeholder Management Experience (interaction with 2 or more other areas).

Nice to Have

• Extensive track record of seller/Account Management coaching, developing people and building high-performing teams.
• Experience being a leader among peers, influencing cross-functional partners and setting an example for others.
• Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations.
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
• An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.
• Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities.
• Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.

Qualifications

• Bachelor's degree.

Benefits & Perks

• Total on-target earnings (OTE) range for San Francisco, CA-based roles is USD $205,714 - $228,571.
• Includes a base salary range of USD $144,000 - $160,000 and an annualized cash variable incentive target range of $61,714 - $68,571.
• The cash variable incentive payment is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.
• An equity award and other forms of compensation may be included in the offer.
• Eligibility for various benefits as detailed at https://www.uber.com/careers/benefits.