Manager, Accounts Manager

About the Role

Key Responsibilities

• Develop a team to meet or exceed retention goals on a monthly, quarterly, and annual basis.
• Make yourself accessible and available as a resource for the Restaurant Relations Managers on your team.
• Lead an account load of 100-150 customers.
• Interview and train new team members as needed.
• Stay current with organizational changes, initiatives, and vision, and lead and empower your team around these.
• Maintain an expert level of understanding of all products and services that OpenTable offers.
• Coach and support assigned team members.
• Maintain clear communication lines and foster camaraderie within the team, even from a distance.
• Share and implement standard processes with sales and restaurant relations leadership.
• Participate in the development and execution of training and coaching programs across the sales and restaurant relations team.
• Travel 30-50% depending on local market needs.

Requirements

• Experience running and leading a team (strongly preferred).
• College degree (preferred).
• Restaurant management experience (strongly preferred).
• At least 3 years of Restaurant Relations experience.
• Ability to multitask and prioritize effectively.
• Strong PC skills and overall technical savvy.
• Strong leadership skills.
• Aptitude to grasp and learn sophisticated concepts quickly and independently.
• Excellent written and oral communication skills.
• Proven negotiation and decision-making ability.
• Excellent time management and organizational skills.
• Self-motivated and able to perform well under pressure and against goals.
• Flexibility to travel.
• Proficiency in Word, PowerPoint, and Excel.
• Proficiency in English and the local market language.
• Must currently be a Senior RSM.
• Reside in Los Angeles.

Nice to Have

• Experience in restaurant management.
• Additional leadership or management certifications.

Qualifications

• 3 years of Restaurant Relations experience.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Reside in Los Angeles.
• Must currently be a Senior RSM.

Benefits & Perks

• Generous paid vacation.
• Day off on your birthday.
• Company matched retirement plans.
• Health, dental, and vision insurance plans.
• Flexible Spending Accounts.
• Headspace Subscription.
• Drinks, coffee, snacks, games.
• Flexible hours.
• Universal Paid Parental leave.
• Additional compensation including annual cash bonus, paid sick leave, medical leave, bereavement leave, floating holidays, and paid holidays.