Manager-Application Development & Management

About the Role

Key Responsibilities

• Ensures the successful implementation of applications that support company-wide business operations across multiple business units.
• Ensures all activities and work products follow company development policies, procedures, and standards.
• Prepares work-plans for product deliverables, manages human and fiscal resources, negotiates timelines, scope, and costs with Product Owners, oversees task completion, and reports to management.
• Ensures IT systems are maintained to meet service levels for availability, reliability, performance, and cost.
• Proactively plans and implements routine maintenance, repairs, enhancements, and upgrades to systems.
• Develops and maintains capability roadmaps, collaborates on business value realization, and aligns project resources with stakeholders.
• Develops annual budgets for development, enhancements, maintenance, vendor support, and licenses.
• Identifies talent needs, develops plans to attract, hire, develop, and retain team members, and provides growth opportunities.
• Establishes performance criteria, evaluates employee performance, and provides feedback or takes corrective actions.
• Communicates project, system, financial, and team performance to management and stakeholders.
• Establishes and maintains professional relationships with internal sponsors, support teams, and external vendors.
• Maintains expert knowledge of market principles, project management trends, and relevant regulations.

Requirements

• Bachelor's degree (or higher) or 4+ years of professional work experience.
• 8+ years of IT experience.
• Knowledge of supervisory skills including recruitment, hiring, performance management, and termination.
• Knowledge of project management tools such as WBS, Gantt charts, resource schedules, and risk assessment techniques.
• Knowledge of SDLC methodologies like Waterfall, Rapid Application Development, or Agile SCRUM.
• Knowledge of system testing practices and tools.
• Knowledge of problem-solving techniques and vendor evaluation processes.
• General knowledge of programming languages such as JAVA, .NET, PERL, COBOL.
• General knowledge of operating systems including Windows, Solaris, Linux, OS/390.
• General knowledge of computer hardware, network infrastructure, and data networking protocols.
• Knowledge of secure software development practices and database high-availability techniques.
• Understanding of relevant regulations including CPNI, PCI, CALEA, and privacy laws.
• Ability to travel as needed and work nights/weekends for system support.

Nice to Have

• Experience with Salesforce or CRM systems.
• Knowledge of cloud environments and multi-cloud management.
• Experience with vendor negotiations and contract management.
• Familiarity with business analysis and process modeling.
• Knowledge of quality management and continuous improvement practices.
• Strong leadership, mentoring, and team-building skills.
• Effective written and verbal communication skills, including public speaking.

Qualifications

• Educational background including a Bachelor's degree or higher, or equivalent professional experience.
• Minimum of 8 years of IT experience.

Benefits & Perks

• Medical, Dental, and Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for 30+ hours/week employees)
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time