Manager, Client Delivery (Media Measurement/Analytics)

About the Role

Key Responsibilities

• Help ensure projects run to time and scope, especially if responsible for specific elements such as brands or markets.
• Follow quality assurance processes to ensure results are accurate and implement improvements where necessary.
• Use data and analytics skills to create compelling stories and present insights to clients.
• Explain complex data insights in a simple, impactful manner suitable for a CMI / Analytics audience.
• Guide clients through Gain Theory Interactive platform, including managing access and permissions.
• Follow Gain Theory Operational Excellence processes and identify areas for process improvement.
• Drive profitable growth for clients and work as part of the team to realize opportunities.
• Understand and lead value capture processes to demonstrate client and company value.
• Implement ideas to improve efficiency, adjust pricing structures, or foster growth impacting client profitability.
• Work within the MSA and contractual agreements, ensuring compliance and managing scope creep.
• Support on client satisfaction initiatives and focus on specific areas to improve overall satisfaction.
• Track and manage stakeholder relationships, growing networks at client levels.
• Identify and highlight risks early, supporting risk mitigation strategies.
• Maintain a solid knowledge of Gain Theory solutions and industry trends to speak confidently with clients.
• Stay updated on client industries and marketing effectiveness trends to identify growth opportunities.
• Live and promote Gain Theory values, act as a team leader or mentor if required, and facilitate team learning.

Requirements

• Minimum of 7 years of experience in project management, client relationship management, and data analytics.
• Strong understanding of marketing effectiveness and analytics industry trends.
• Ability to interpret data and insights and communicate them clearly to clients.
• Excellent problem-solving skills and attention to detail.
• Proactive approach to identifying and resolving issues.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Experience with project delivery, quality assurance, and operational processes.
• Understanding of client profitability, value tracking, and contractual agreements.
• Knowledge of Gain Theory solutions and industry landscape.
• Ability to manage multiple projects in a fast-paced environment.

Nice to Have

• Experience mentoring or leading teams.
• Familiarity with Gain Theory Interactive platform.
• Knowledge of marketing mix modeling, attribution, and behavioral sciences.

Qualifications

• Relevant professional experience in project management, client success, or analytics roles.

Benefits & Perks

• Competitive salary range of $100,000-$110,000 USD.
• Comprehensive benefits package (details available via WPP Benefits).