Manager, CRM and Marketing Technologies, US Heme Business Unit

About the Role

Key Responsibilities

• Coordinate with various commercial leads to manage the data life cycle of customer account information.
• Oversee the Authorized Treatment Center (ATC) and user provisioning process for the Vertex Connects Portal and Order Management Portal.
• Support the US Heme marketing team in implementing marketing technologies such as websites, training materials, and customer communications.
• Create and maintain the roadmap for the CRM with clear milestones and dependencies based on the overall vision.
• Collaborate with business stakeholders to gather and groom functional requirements and communicate with technical teams to translate these into technical system requirements.
• Work closely with the Data, Technology and Engineering team (DTE) to oversee end-to-end sprint management activities and address business-related changes during implementation.
• Partner with Commercial Training and Change Management teams to ensure supporting materials and training content are aligned with system functionality.
• Act as a bridge between Heme Commercial Teams and downstream application teams requiring ingestion of customer account data.
• Ensure data completeness when provisioning external users, hospital accounts, and key affiliations to enforce data privacy.
• Perform ongoing data synchronization and analysis across applications on a defined cadence.

Requirements

• Bachelor's Degree.
• 5+ years of relevant experience in a life sciences organization or healthcare industry.
• Strong project management, troubleshooting, and problem-solving skills.
• Proven success with results and excellent customer relationship skills.
• Excellent interpersonal, communication, organizational, and facilitation skills.
• Proactive, self-motivated, and able to work independently.
• Passion for understanding emerging technologies and integrating them into business solutions.
• Ability to perform in a fast-paced environment, manage multiple priorities, and communicate complex information clearly.
• Experience or functional knowledge of Veeva CRM or other CRM tools.
• Experience using ServiceNow (preferred).
• Proficiency with MS Office tools (Excel, PowerPoint, etc.).

Nice to Have

• Experience using ServiceNow.

Qualifications

• Bachelor's Degree.

Benefits & Perks

• Eligible for an annual bonus and annual equity awards.
• Comprehensive benefits including medical, dental, and vision insurance.
• Generous paid time off, including a week-long company shutdown in summer and winter.
• Educational assistance programs including student loan repayment.
• Commuting subsidy, charitable donation matching, 401(k), and more.