Manager - Data Analytics, Commercial Customer Engagement and Retention Measurement Analytics

American Express

New York, NY

Full Time

Senior

90k-165k

4 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves working within the AIM team, a part of Global Commercial Marketing, which enables business growth through analytics, insights, and measurement strategies. The Manager will focus on driving profitable growth through strategic analyses, experiments, and partnership with various teams, primarily in New York.

Key Responsibilities

Perform strategic analyses, synthesize conclusions, and communicate recommendations to partners and senior leaders.
Drive strategic decision making and execute new strategies via advanced analytics and disciplined test & learn experiments.
Partner closely with AIM Strategy teams, Customer Marketing, and GCS Finance teams to provide meaningful measurement analytics and actionable insights.
Perform campaign measurements, ROI analysis, and experiment setup to enable business growth.
Lead measurement of innovative analytics strategies across marketing channels for the US SME & Customer Marketing segment to increase engagement.

Requirements

Bachelor's degree in a quantitative field (Statistics, Engineering, Physics, Mathematics, Economics) or business field experience with data querying languages (like Hive and SQL) and scripting languages (Python).
Strong analytical and conceptual thinking skills to solve unstructured and complex business problems.
Ability to articulate key findings to senior leaders and stakeholders to influence decision making.
Excellent communication and interpersonal skills.
Experience initiating and completing analytical projects with minimal guidance.
Understanding of experimental test vs control and reading statistical reports.
Ability to manage several concurrent projects through collaboration across teams and geographies.
Demonstrated ability to work in high-pressure situations with minimal errors.

Nice to Have

Master's or Ph.D. degree in Mathematics, Statistics, Computer Science, Engineering, Economics, or another quantitative field.
2+ years of work experience in analytics (1+ years with a Master's).
Experience with big data programming languages like Hive or Spark.
Experience in designing and executing tests.
Background in commercial data and products.
Strong knowledge of statistics.
Excellent programming skills and comfort with data manipulation tools.
Work experience in relevant industry and domain.

Qualifications

Bachelor's degree in a relevant field or equivalent experience.
Experience with data querying and scripting languages such as Hive, SQL, Python.
Strong analytical and communication skills.

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through Healthy Minds program
Career development and training opportunities

Working at American Express

Our culture is built on innovation, shared values, and leadership behaviors, emphasizing support for colleagues' well-being, learning, and career growth. We foster a flexible working environment through Amex Flex, promoting in-person, hybrid, or virtual work arrangements to meet business needs and support work-life balance.

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