Manager, Delivery - Digital Marketing

About the Role

Key Responsibilities

• Lead complex digital projects integrating marketing strategy with technology, including enterprise web solutions, e-commerce platforms, and marketing automation systems.
• Apply and coach teams on iteration-based SDLC methodologies while effectively collaborating with client stakeholders to ensure project success.
• Proactively identify and mitigate delivery risks, leading remediation efforts to reduce dependencies and resolve blockers.
• Manage ambiguous scope effectively while maintaining alignment on scope and requirements with business and user needs.
• Create a collaborative, psychologically safe team environment that encourages equal participation and diverse perspectives.
• Track budget burn rates and forecast staffing needs while identifying growth opportunities through a deep understanding of client business needs.
• Drive account growth through strategic stakeholder relationship development and proactive identification of expansion opportunities.
• Participate in quarterly strategic account planning cadence, contributing insights to drive account growth and ensure client satisfaction.
• Contribute to broader discipline initiatives, such as mentorship, onboarding, interviewing, or process improvements.

Requirements

• 7+ years of software development and technology consulting experience, with proven success in project/program leadership roles.
• Demonstrated experience leading large-scale digital programs from discovery through deployment with distributed teams.
• Experience applying various project management frameworks (Agile, Scrum, SAFe, Kanban) and adapting to different delivery environments.
• Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation.
• Experience in proactive risk management, scope negotiation, and creating psychologically safe team environments.
• Professional or personal experience in leveraging and coaching teams on AI-driven workflows, AI-assisted development tools, and AI-assisted task completion.
• Excellent communication skills with the ability to tailor messaging to diverse audiences and deliver compelling presentations.
• Proven track record of building effective relationships and influencing client stakeholders through subject matter expertise, industry insights, and emerging trends.

Nice to Have

• Experience with enterprise content management system implementations (e.g., AEM, Drupal, Sitecore, Contentful, Contentstack, Optimizely).
• Familiarity with marketing automation and customer engagement platforms (e.g., Adobe Journey Optimizer, Adobe Campaign, Marketo, Braze, Salesforce Marketing Cloud, Segment, Amplitude).
• Strong understanding of digital marketing principles, strategies, and tactics (A/B testing, personalization, SEO, analytics, email marketing).
• Relevant certifications: CSM, CSPO, PMP, SAFe Agilist (SA), SAFe Program Consultant (SPC).
• Professional experience in leading the delivery of AI-based digital marketing solutions and articulating both technical and business value propositions.

Qualifications

• Educational background is not explicitly specified in the description.