Manager of Business/Sales Development

About the Role

Key Responsibilities

• Provide leadership, guidance, and mentorship to SDRs and junior closers, helping them develop their skills, achieve targets, and grow professionally.
• Conduct regular performance reviews, set individual and team goals, and implement strategies to enhance team productivity and effectiveness.
• Recruit, train, and onboard new sales team members within the SDR, Voso, and SMB AE roles.
• Develop and implement sales strategies, tactics, and processes to generate leads, qualify prospects, and close deals effectively.
• Collaborate with senior sales leadership to align team objectives with overall sales goals and organizational priorities.
• Design and deliver training programs to onboard new hires and improve the skills and knowledge of the sales team.
• Provide ongoing coaching and feedback to SDRs and junior closers to refine their pitch, overcome objections, and improve sales techniques.
• Monitor team performance against KPIs such as call volume, lead conversion rates, and revenue targets.
• Oversee the sales pipeline, ensuring proper management and optimization to maximize conversion rates and revenue.
• Implement lead management practices for timely follow-up and qualification of leads.
• Work closely with marketing, product, and customer success teams to align sales efforts with organizational objectives.
• Generate reports and analytics to track team performance, identify trends, and provide insights to senior management.
• Utilize data-driven insights to optimize sales processes and drive continuous improvement.
• Ensure accurate and timely data entry into the CRM system, maintaining clean records of customer interactions, leads, and opportunities.
• Foster a positive team culture that encourages collaboration, innovation, and continuous learning.
• Help evaluate the tech stack and programs to drive performance.
• Lead by example with a strong work ethic, integrity, and commitment to team goals.

Requirements

• 3+ years in leadership roles, with at least 1 year as an SDR manager.
• 3+ years in the software, SaaS, or telephony industry preferred but not required.
• Bachelor's Degree or relevant work experience.
• Understanding of sales processes, lead generation techniques, and marketing strategies.
• Strong leadership skills to motivate and guide a sales development team.
• Ability to recruit, train, and develop talent within a high-performance sales environment.
• Strategic thinking and planning skills to develop effective sales development strategies.
• Ability to analyze sales data, identify growth opportunities, and implement actionable plans.
• Excellent verbal and written communication skills.
• Collaboration skills to work cross-functionally with marketing, sales, and other departments.
• Strong analytical skills to interpret data and identify trends.
• Problem-solving abilities to address challenges in lead generation and qualification.
• Deep understanding of target markets, customer needs, and buying behaviors.
• Results-driven mindset with a focus on achieving sales targets and KPIs.
• Commitment to ongoing learning and professional development.

Nice to Have

• Experience with CRM systems and sales analytics tools.
• Familiarity with AI and IVA technologies.

Qualifications

• 3+ years in leadership roles, including at least 1 year managing SDR teams
• Relevant work experience or Bachelor's Degree

Benefits & Perks

• Competitive compensation package
• Stock options
• 100% covered premiums for Medical, Dental, Basic Life Insurance, Long-term Disability
• Affordable Vision plan and optional FSA
• Paid Time Off, Sick Time, Holidays, Bereavement, Parental Leave
• Your birthday off
• 401k program with generous company match
• No-cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company outings and team-building events
• Paid training for departments
• Apple laptop (most roles)
• Access to a highly experienced and supportive team