Manager of Catering Sales

About the Role

Key Responsibilities

• Negotiate catering contracts and secure signed agreements to align with company policies.
• Accompany venue sales team on site tours and conduct menu tastings to showcase event capabilities.
• Develop and implement strategies to sell, and upsell, catering services to new and returning clients.
• Plan and upsell functions with clients, including space requirements, times, equipment, menus, themes, and decorations.
• Respond to client requests promptly and ensure client satisfaction.
• Develop seasonal promotions or packages to increase sales.
• Prepare and manage catering contracts, Banquet Event Orders (BEOs), diagrams, and other necessary documents.
• Maintain strong, positive relationships with internal and external clients to encourage repeat business.
• Proactively and transparently communicate with clients throughout the sales and detailing process.
• Drive strong partnership with venue sales and operational departments.
• Walk event spaces before events to ensure everything is in working order and address any issues promptly.
• Manage last-minute changes and adjustments with a solution-focused approach.
• Communicate and collaborate effectively with the Partner Sales Team, Catering Operations, Culinary Team, and other departments involved in events.
• Ensure all client contracts, BEOs, and event details are accurately documented.
• Ensure compliance with local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Maintain accurate records of event details and outcomes.
• Attend event start to ensure seamless execution of client's vision and smooth transfer of authority to the operations team when appropriate.
• Collect and process payments, including deposits, in accordance with company policies and contractual payment schedules.
• Develop, meet, and exceed monthly and annual catering sales budgets and plans.
• Analyze sales and inventory to maximize opportunities.
• Review all invoices, bills, and accounting-related documents for accuracy.
• Report weekly and monthly sales through Tripleseat and analyze sales trends for improvement.
• Promote an inclusive and supportive approach within the unit and engage in sustainability and community efforts.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills across all levels of an organization.
• Advanced leadership skills with an understanding of team building and development.
• Exceptional problem solving and decision making skills.
• Demonstrates financial management, analytical, and planning skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and handle boxes (35lbs).
• Ability to work varied hours/days, including nights, weekends, and holidays.
• Minimum 4 years catering sales, operations, and/or event planning management experience in off-site catering, hotel, or cultural attraction catering venues.
• Working knowledge of Tripleseat is a plus.
• All education backgrounds are eligible; must be 18 or older.

Nice to Have

• Experience with Tripleseat.

Benefits & Perks

• Full-Time, Exempt position with compensation determined by experience and education.
• Flexible Vacation or Time Away From Work (TAFW) plan.
• Medical, Dental, Vision, Life Insurance, and other voluntary benefits.
• Participation in a 401(k) program with a 15% company match (eligible after one year).
• Short-Term and Long-Term Disability insurance.
• Birthing Parent Plan covering up to 6-8 weeks fully paid leave.
• Parental leave of 4 weeks following birth, adoption, or foster event.
• Up to 5 days Paid Bereavement Leave.
• $75 monthly cell phone stipend.
• Paid sick leave in accordance with state law.