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Manager, Personalization Strategy

The Home Depot

Atlanta, GA
Full Time
Senior
5 days ago

Job Description

About the Role

We are seeking a strategic, cross-functional leader to serve as the Personalization Strategy Manager, responsible for identifying and defining requirements to deliver personalized customer experiences at scale across digital and physical channels. This role will act as a critical bridge between Product, Engineering, Data, Marketing, and Customer Experience teams, ensuring alignment on personalization goals and technology capabilities. The Manager will bring an understanding of product development processes, customer journey mapping, and modern tech stacks enabling personalization, such as CDPs, DCOs, CMS, CRM, and orchestration engines. Job duties will include defining business and technical requirements for scalable personalization across digital (web, mobile, email, app) and offline (in-store, call center) channels, collaborating with stakeholders to align personalization strategies with broader business objectives and customer segmentation models, and acting as the connective tissue across Product, Engineering, Data Science, Marketing, and Customer Strategy teams.

Key Responsibilities

  • Help drive demand creation by creating brand awareness activities for internal associates
  • Lead and support cross-functional project teams to manage and execute high value initiatives, special projects and requests for Marketing and Business leaders
  • Manage online and offline marketing programs throughout the project lifecycle; including discovery and initial assessment, program definition, negotiation of key partnerships, development of creative, program launch, measurement and reporting that supports execution of the planning and activation process
  • Design and conduct analysis to evaluate customer and market landscapes, competitors, and current business strategies to build an enterprise brand strategy and channel communications plan consistent with our multi-channel marketing strategies

Requirements

  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • Excellent written and verbal communication skills
  • A minimum of 5+ years' experience in marketing, communications, or media planning, either at another company or at a media/advertising agency
  • The ability to link business goals to communication strategies and creative concepts
  • A strong formal and informed advocate of brand communications strategies and tactics, particularly to internal stakeholders
  • A high interest in developments in technology and media that can affect brand communications, and the ability to communicate and advocate to all relevant brand constituencies how these developments can change the competitive and media landscape
  • Must be able to manage multiple internal and external partnerships and coalesce them into a united front supporting key brand initiatives
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Nice to Have

  • No additional education

Qualifications

  • Minimum Years of Work Experience: 0
  • Preferred Years of Work Experience: No additional years of experience
  • Minimum Leadership Experience: None
  • Preferred Leadership Experience: None
  • Certifications: None

Working at The Home Depot

The description does not provide specific details about the company's values, work environment, or team dynamics.

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Job Details

Posted AtJul 19, 2025
Job CategoryMarketing
SalaryCompetitive salary
Job TypeFull Time
ExperienceSenior

Job Skills

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About The Home Depot

Website

homedepot.com

Company Size

10000+ employees

Location

Atlanta, GA

Industry

Home Centers

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