Manager - Product Development

American Express

New York, NY

Full Time

Senior

80k-155k

about 1 month ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The Manager - Product Development will be responsible for driving goals of growing Card Member engagement and lend share through Credit Limit programs by owning and driving the product capabilities roadmap, leading large cross-functional teams from conceptualization to market launch, and ensuring seamless execution while mitigating operational risks.

Key Responsibilities

Drive vision and development of new features and capabilities for credit limit and income capture programs based on intimate knowledge of customer, business, and technology.
Lead strategy, capability development, UX, and execution for Bank Based Underwriting.
Integrate customer research, usability studies, and market analysis into practical product requirements.
Monitor product data and customer feedback post launch.
Strengthen control management of credit limit programs to quickly identify and manage issues.
Closely partner with New Product Development, Technology, Risk, Digital, Legal & Compliance, Control Management and more to ensure seamless execution while mitigating operational risks.

Requirements

Proven track record handling complexity in large multi-workstream initiatives and translating business and customer needs into technical requirements.
Excels in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups.
Self-motivated with ability to lead multiple project priorities, solve complex business problems through analytics, and demonstrate strong attention to detail and a can-do demeanor.
Demonstrated understanding of lending economics.
Previous direct or indirect experience in Product Development is strongly desired, with experience in Agile or Scaled Agile Product Development environment preferred.

Nice to Have

Experience in Agile or Scaled Agile Product Development environment.

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

Our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We back our colleagues with the support they need to thrive, professionally and personally. We have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture, allowing roles to be onsite, hybrid, or fully virtual depending on business needs.

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