Manager, Product Management - Customer Identity & Growth

About the Role

Key Responsibilities

• Define Product Vision & Strategy: Craft and communicate a compelling product vision for Customer Identity and Growth initiatives, aligning teams and stakeholders around a shared strategy to improve acquisition, activation, and retention.
• Lead a High-Performing Team: Directly manage and mentor a team of Product Managers, fostering their development and ensuring high-quality execution, while promoting a culture of innovation and collaboration.
• Drive Growth & Acquisition: Own strategy and execution for top-of-funnel acquisition, including developing AI-driven features for offsite search, SEO, optimizing performance, and improving onboarding flows.
• Enhance Customer Identity & Personalization: Oversee development of the Customer Identity platform to gather, enrich, and protect customer data, enabling increased personalization and safeguarding data privacy.
• Influence & Partner: Build consensus across the organization, influencing stakeholders to align on priorities, working closely with Product, Engineering, Design, Data Science, and Marketing teams.
• Execute with a Data-Driven Approach: Drive product development using a test-and-learn mindset, owning experimentation roadmaps, analyzing data, and generating insights to inform product requirements.
• Manage Product Lifecycle & Strategy: Lead product lifecycle management, develop roadmaps, assess market conditions, and define product strategies aligned with organizational priorities.
• Coordinate Cross-Functional Teams: Lead project vision, coordinate teams, communicate complex ideas, negotiate, and influence internal and external stakeholders including senior leaders and vendors.
• Drive End-to-End Product Releases: Manage feature design, development, integrations, data migration, legacy application cutover, stabilization, and support.
• Manage Stakeholders & Resources: Oversee resource allocation, budgets, and activities to maximize product development efficiency, and manage risks and dependencies.
• Lead and Develop Teams: Demonstrate leadership in managing and developing teams, ensuring high velocity, efficiency, and morale, and adapting processes to maximize outcomes.

Requirements

• 5+ years of experience in product management or technology consulting, with at least 2 years focused on customer data.
• Experience managing or leading people or teams (preferred).
• Deep knowledge of customer data, identity resolution, and growth/retention-focused consumer products.
• Strong background in AI/ML technologies and applying them to product discovery.
• Exceptional communication and storytelling skills with the ability to influence stakeholders at all levels.
• Strong quantitative or technical background with data analysis, insights synthesis, and decision-making skills.
• Proven success in developing and executing product roadmaps and delivering impactful outcomes.
• Broad knowledge of the field with leadership skills and familiarity with voice of the customer techniques.
• Advanced Excel, SQL, and analytical skills.
• Strong Agile/Scrum and project management skills.
• Ability to collaborate cross-functionally, translate product requirements, and articulate value through OKRs and KPIs.
• Bachelor's or Master's degree in a relevant field or equivalent work experience.

Nice to Have

• Experience supporting retail, supply chain, ecommerce, or digital marketing operations.
• Experience leading or managing teams.
• Deep domain expertise in customer data, identity resolution, and consumer growth/retention products.
• Experience applying AI/ML technologies to product discovery.
• Advanced knowledge of retail accounting and finance principles.

Qualifications

• Bachelor / Masters' degree in a relevant field of education.
• 5+ years of experience in product management or technology consulting.
• At least 2 years focused on customer data.

Benefits & Perks

• Not explicitly specified in the description.