Manager, Product Management - Customer Identity & Growth

About the Role

Key Responsibilities

• Define Product Vision & Strategy: Craft and communicate a compelling product vision for Customer Identity and Growth initiatives, aligning teams and stakeholders around shared goals to improve acquisition, activation, and retention.
• Lead a High-Performing Team: Directly manage and mentor a team of Product Managers, fostering their development and ensuring high-quality execution while promoting a culture of innovation and collaboration.
• Drive Growth & Acquisition: Own strategy and execution for top-of-funnel acquisition, including developing AI-driven features for offsite search, SEO, optimizing performance, and improving onboarding flows.
• Enhance Customer Identity & Personalization: Oversee development of the Customer Identity platform to gather, enrich, and protect customer data, enabling increased personalization and safeguarding data privacy.
• Influence & Partner: Build consensus across the organization, influencing stakeholders to align on priorities and outcomes, working closely with Product, Engineering, Design, Data Science, and Marketing teams.
• Execute with a Data-Driven Approach: Lead product development with a test-and-learn mindset, owning experimentation roadmaps, using data insights to develop requirements, and delivering impactful outcomes.
• Manage Product Lifecycle & Strategy: Lead a team managing related digital product categories, develop product roadmaps, assess market conditions, and align strategies with organizational priorities.
• Coordinate Cross-Functional Teams: Lead project vision, manage resources, communicate complex ideas, negotiate with stakeholders, and ensure timely delivery of product features and releases.
• Drive End-to-End Product Delivery: Oversee feature design, development, integrations, data migration, legacy system transition, stabilization, and support, managing risks and dependencies.
• Lead and Develop Teams: Manage team performance, conduct reviews, recruit and onboard new hires, and foster a high-velocity, efficient, and motivated team environment.

Requirements

• 5+ years of experience in product management or technology consulting, with at least 2 years focused on customer data.
• Experience managing or leading people or teams (preferred).
• Deep knowledge of customer data, identity resolution, and growth/retention-focused consumer products.
• Strong background in AI/ML technologies and applying them to product discovery.
• Exceptional communication and storytelling skills with the ability to influence stakeholders at all levels.
• Strong quantitative or technical background with data analysis, insights synthesis, and decision-making skills.
• Proven success in developing and executing product roadmaps and delivering impactful outcomes.
• Broad knowledge of voice of the customer techniques and product management tools.
• Advanced Excel, SQL, and analytical skills.
• Strong leadership, Agile/Scrum, and project management skills.
• Ability to leverage data to tell a meaningful story and translate technical requirements for non-technical stakeholders.
• Ability to work cross-functionally, collaborate, and articulate value through OKRs and KPIs.
• Bachelor's or Master's degree in a relevant field or equivalent work experience.

Nice to Have

• Experience supporting retail, supply chain, ecommerce, or digital marketing operations.
• Deep domain expertise in customer data, identity resolution, and growth/retention-focused consumer products.
• Strong background in AI/ML technologies and their application in product discovery.
• Advanced knowledge of retail accounting and finance principles.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• 5+ years of experience in product management or technology consulting.
• At least 2 years of experience focused on customer data.
• Experience leading or managing teams (preferred).

Benefits & Perks

• Competitive salary of $141,500 per year.
• Full-time, exempt employment status.
• Opportunity to become an owner in the company once eligible.
• Work in a dynamic, innovative environment focused on digital transformation.