Manager, Revenue Operations Scaled Services, Enablement and Support

About the Role

Key Responsibilities

• Partner Onboarding: Designing and executing onboarding processes that equip partners with the knowledge and tools to effectively utilize our Sponsored Product (Search), Display Self Service, and creative automation platforms from day one.
• Proactive Support & Issue Resolution: Providing exceptional support to self-service partners, identifying common pain points, and collaborating with cross-functional teams to implement scalable solutions.
• Process Documentation & Workflow Optimization: Developing clear, concise, and accessible documentation, including guides, FAQs, and best practices, and optimizing workflows to streamline partner interactions and maximize self-sufficiency.
• Platform Enhancement & Collaboration: Partnering strategically with our technical and product teams to translate partner feedback and business needs into actionable platform enhancements, driving the evolution of our self-service offerings.
• Domain Expert: Become a subject matter expert (SME) on Self Service Search, Display and Creative MAP products, serving as the primary point of contact for all internal and external support inquiries.

Requirements

• Must have 3-4 years of digital media and strong project management experience.
• Understanding of Programmatic, Search or Creative Management processes especially for retail media networks.
• A self-starter comfortable operating in start-up like environment.
• Four-year college degree.
• Ability to identify risks and effectively manage mitigation.
• Excellent communication and writing skills.
• Excited by a fast-paced and rapidly changing environment.

Nice to Have

• 3 years' experience in account management.
• 3 years' experience in customer-facing role.
• 3 years' experience in digital media.
• Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area.
• Experience with CRM.

Qualifications

• Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
• Option 2: 4 years' experience in campaign management, business development, market development, or related area.

Benefits & Perks

• Competitive pay with incentive awards for performance.
• 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, and multiple health plans.
• Other perks include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program covering tuition, books, and fees for various programs.