Manager, Sales Operations

Intercom Agency

San Francisco, CA

Full Time

Director

162k-194k

15 days ago

Job Description

About the Role

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. This role involves leading the AMERPAC Core Sales Operations team within the Revenue Operations department to empower go-to-market teams with systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences.

Key Responsibilities

Act as a trusted advisor and strategic partner to AMERPAC sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and aligning Sales Operations initiatives with regional sales goals.
Develop, implement, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting.
Establish clear, efficient intake processes for new sales operations requests, ensuring effective prioritization and execution by your team.
Lead high-impact sales operations projects from conception to successful execution, leveraging industry best practices in areas such as sales forecasting methodology, territory design, and Salesforce enhancements.
Lead, mentor, and develop a high-performing team of Sales Operations specialists, fostering a culture of high performance, accountability, and continued growth.
Oversee the regular analysis of sales performance data, developing and maintaining robust dashboards and reporting frameworks.
Provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.
Champion a culture of precision and high standards within the team, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements.

Requirements

Bachelor's Degree
5+ years of experience in Sales Operations, ideally within a high-growth SaaS or AI company
Proven People Leadership: Lead, coach, and develop high-performing teams; foster accountability & growth
Advanced Salesforce Expertise: Reporting, dashboards, data integrity, user administration, etc.
Exceptional Analytical & Data Modeling: Expert Excel/Google Sheets; translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented
Exceptional Communication: Clear, concise written/verbal skills; adept at presenting insights to leadership
Strategic Business Acumen: Translate sales strategy into operational plans; proactive problem-solver

Nice to Have

Experience with Tableau, Clari, Gong, SQL

Qualifications

Proof of eligibility to work in the United States

Benefits & Perks

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Working at Intercom Agency

Intercom has a radically open and accepting culture, fostering a safe and cohesive work environment. The company values diversity and is committed to Equal Employment Opportunity. They promote a hybrid working policy, encouraging in-office presence at least three days per week, and focus on doing incredible work aligned with their core values.

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