Manager, Scaled Technical Account Management

About the Role

Key Responsibilities

• Partner with the Scaled TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements.
• Lead a team of technical account managers working with Stripe's largest users.
• Hire and retain top technical talent as the team scales.
• Guide the organization to deliver excellent service experiences, grow services revenue, and contribute to strategic programs.
• Ensure team members are happy, effective, and growing in their careers and user work.
• Set clear goals and direction for the team and individual team members; provide regular performance feedback.
• Analyze data from user feedback and experiences to improve efficiency and quality.
• Advocate for Stripe users and champion their needs internally.
• Foster Stripe's values of transparency, empathy, inclusion, and empowerment.
• Contribute to organizational growth through projects such as recruiting, training, writing team policies, and defining processes.

Requirements

• 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
• 5+ years of people management experience leading senior technical individual contributors.
• Experience working with strategic accounts.
• Excellent written and verbal communication skills.
• Ability to build trust with users and lead by example.

Nice to Have

• Experience with fintech SaaS products and/or Payments industry.
• Experience leading growth initiatives through driving sales revenue and/or elevating operational service.
• Proven ability to scale a technical services or support team in a high-growth environment.

Qualifications

• Educational background is not explicitly specified, but extensive professional experience is required.

Benefits & Perks

• Annual US base salary range of $139,300 - $208,900.
• Equity, company bonus or sales commissions/bonuses.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Wellness stipends.