Marketing & Commerce Managed Service Design Consultant

About the Role

Key Responsibilities

• Develop new operating models and organizational structures for clients that encompass people, process, technology, and governance to unlock value and meet business outcomes.
• Lead teams to deliver value through developing and updating operating models, marketing processes, change management, training, and communication plans.
• Gather and analyze client information to identify opportunities for improving integrated marketing performance and operations, and create roadmaps and organizational strategies.
• Identify inefficiencies within clients' marketing organizations and determine strategic implications.
• Lead teams to define detailed plans including people, process, and technology improvements to generate organizational enhancements.
• Leverage knowledge of marketing strategy, brand, and campaign operations to develop and implement plans.
• Engage with leadership-level clients to collaborate on solutions and approaches for growth and improvement.
• Support new business opportunities through participation in pitches and RFP responses.
• Collaborate with other teams to deliver holistic transformation solutions such as brand, creative, and marketing strategy.
• Support and participate in thought leadership initiatives to innovate marketing practices, including Agile Marketing.
• Lead activation engagements to help clients operate in new ways, utilizing agile rhythms and experience platforms like Adobe.

Requirements

• Minimum 3 years of marketing or marketing operations experience with integrated CRM, direct-response, and data-driven marketing for B2C, B2B, or B2B2C organizations.
• Minimum 2 years of experience consulting as a marketing strategist or defining process and organizational design solutions in a business environment.
• Minimum 3 years of experience working within a digital business or digital agency.
• Minimum 3 years of professional services experience in digital marketing, including solutions for Fortune 500 clients.
• Core management consulting skills including strategic thinking, solution architecture, and clear communication of strategic ideas.
• Subject matter expertise in integrated marketing operations and multichannel relationship marketing across web, mobile, social, email, and traditional channels.
• Experience with digital platforms such as Adobe Experience and Salesforce.
• Ability to lead and facilitate working sessions with teams and leaders.
• Experience in organizational change management and implementing new ways of working in marketing teams.
• Strong organizational skills, self-starter attitude, and willingness to learn and innovate.
• Understanding of CRM strategic concepts and service.

Nice to Have

• Bachelor's degree or equivalent work experience (minimum 12 years).
• Experience designing, developing, and implementing marketing and digital processes that bring agility to teams.
• Knowledge of digital marketing best practices and measurement techniques.
• Experience establishing and growing long-term trusted client relationships.
• Proven leadership in delivering quality results on time.
• Experience architecting, implementing, and managing organizational change.

Qualifications

• Bachelor's degree or equivalent work experience (minimum 12 years).
• At least 3 years of marketing/marketing operations experience.
• At least 2 years of consulting experience as a marketing strategist or organizational designer.
• Experience with digital platforms such as Adobe and Salesforce.

Benefits & Perks

• Competitive salary range depending on location and experience.
• Opportunities to work on innovative client initiatives in a dynamic environment.
• Inclusion and diversity initiatives to foster an inclusive workplace.
• Equal employment opportunity policies and accommodations for disabilities or religious observances.