Marketing & Commerce Managed Service Design Consultant

About the Role

Key Responsibilities

• Develop new operating models and organizational structures for clients that encompass people, process, technology, and governance within marketing organizations.
• Lead teams to deliver value through developing and updating operating models, marketing processes, change management, training, and communication plans.
• Gather and analyze information from clients to identify opportunities for improving integrated marketing performance and operations.
• Identify inefficiencies and areas of opportunity within a client's marketing organization and determine strategic implications.
• Lead teams to define detailed plans including people, process, and technology to generate improvements.
• Leverage knowledge of marketing strategy, brand, and campaign operations to develop and implement plans.
• Engage with leadership-level clients to collaborate on solutions and approaches for growth and improvement.
• Support new business opportunities through pitches and RFP responses.
• Collaborate with other teams to deliver holistic transformation solutions such as brand, creative, and marketing strategy.
• Support and participate in thought leadership initiatives for marketing challenges and new ways of working, including Agile Marketing.
• Lead activation engagements to help clients operate in new ways using agile rhythms and experience platforms like Adobe.

Requirements

• Minimum 3 years of marketing or marketing operations experience with integrated CRM, direct-response, and data-driven marketing for B2C, B2B, or B2B2C organizations.
• Minimum 2 years of experience consulting as a marketing strategist or defining process and organizational design solutions in a business environment.
• Minimum 3 years of experience working within a digital business or digital agency.
• Minimum 3 years of professional services experience in digital marketing, including solutions for Fortune 500 clients.
• Core management consulting skills including strategic thinking, solution architecture, and clear communication of ideas.
• Knowledge of integrated marketing operations and processes across multiple channels (web, mobile, social, email, direct marketing).
• Experience with digital platforms such as Adobe Experience and Salesforce.
• Ability to lead and facilitate working sessions with teams and leaders.
• Experience in organizational change management and designing digital processes that bring agility.
• Understanding of CRM strategic concepts and service.

Nice to Have

• Bachelor's degree or equivalent (minimum 12 years of work experience).
• Experience architecting, implementing, and managing organizational change.
• Proven ability to establish and grow long-term trusted relationships.
• Strong organizational skills and self-starter attitude.
• Willingness to learn, innovate, and collaborate across disciplines.

Qualifications

• Bachelor's degree or equivalent work experience (minimum 12 years).

Benefits & Perks

• Competitive salary range depending on location and experience.
• Opportunities to work on exciting client initiatives in a dynamic environment.
• Inclusion and diversity initiatives to foster an inclusive workplace.
• Equal employment opportunity and accommodation policies.