Marketing & Commerce Managed Service Design Consultant

About the Role

Key Responsibilities

• Work directly with clients to bring ideas and innovation to life, building customer relationships and digital marketing, ecommerce, and omni-channel solutions.
• Strategize, design, develop, and implement operating models and organizational constructs that enable clients to change how they deliver value through marketing.
• Lead teams to deliver value by developing new and updated operating models, marketing processes, change, training, and communication plans.
• Gather and analyze information from clients to identify opportunities for improving integrated marketing performance and operations.
• Design and activate new ways of working, including agile rhythms and digital platform implementations such as Adobe and Salesforce.
• Lead assessments and roadmaps to provide strategic recommendations and facilitate transformational changes within client organizations.
• Engage with leadership-level clients to collaborate on solutions and approaches for growth and improvement.
• Support new business opportunities through participation in pitches and RFP responses.
• Collaborate with cross-functional teams to deliver holistic transformation solutions including brand, creative, and marketing strategy.
• Participate in thought leadership initiatives related to marketing challenges and innovative practices.

Requirements

• Minimum 3 years of marketing/marketing operations experience with integrated CRM, direct-response, and/or data-driven marketing for B2C, B2B, or B2B2C organizations.
• Minimum 2 years of experience consulting as a marketing strategist or defining process and organizational design solutions in a business environment.
• Minimum 3 years of experience working within a digital business or digital agency.
• Minimum 3 years of professional services experience in digital marketing, including solutions for Fortune 500 clients.
• Core management consulting skills including strategic thinking, solution architecture, and clear communication of ideas.
• Knowledge of integrated marketing operations and processes across multiple channels such as web, mobile, social, email, and traditional direct marketing.
• Experience with digital platforms like Adobe Experience and Salesforce.
• Ability to lead and facilitate working sessions with teams and leaders.
• Experience in designing and managing organizational change and implementing agile ways of working.
• Strong organizational skills, self-starter attitude, and willingness to learn and innovate.
• Understanding of CRM strategic concepts and service.

Nice to Have

• Bachelor's degree or equivalent (minimum 12 years of work experience).
• Experience architecting, implementing, and managing organizational change.
• Experience designing and rolling out new marketing and digital processes that bring agility.
• Knowledge of digital marketing best practices and measurement techniques.
• Ability to establish and grow long-term trusted relationships.

Qualifications

• Bachelor's degree or equivalent work experience (minimum 12 years).

Benefits & Perks

• Competitive salary range depending on location and experience.
• Opportunities to work on innovative client initiatives in a dynamic environment.
• Inclusion and diversity initiatives fostering an inclusive workplace.
• Equal employment opportunity and accommodations for disabilities or religious observances.