Marketing & Commerce Managed Service Design Consultant

About the Role

Key Responsibilities

• Develop new operating models and organizational structures for clients that encompass people, process, technology, and governance to unlock value and meet business outcomes.
• Lead teams to deliver value through developing and updating operating models, marketing processes, change management, training, and communication plans.
• Gather and analyze client information to identify opportunities for improving integrated marketing performance and operations, and create strategic roadmaps and organizational plans.
• Identify inefficiencies and areas of opportunity within clients' marketing organizations and define detailed plans to generate improvements.
• Leverage knowledge of marketing strategy, brand, and campaign operations to develop and implement plans and approaches.
• Engage with leadership-level clients to collaborate on solutions and approaches for growth and improvement.
• Support new business opportunities through participation in pitches and RFP responses.
• Collaborate with cross-functional teams to deliver holistic transformation solutions including brand, creative, and marketing strategy.
• Support and participate in thought leadership initiatives to innovate marketing practices, including Agile Marketing.
• Lead activation engagements to help clients operate in new ways, utilizing agile rhythms and digital experience platforms.

Requirements

• Minimum 3 years of marketing or marketing operations experience with integrated CRM, direct-response, and/or data-driven marketing for B2C, B2B, or B2B2C organizations.
• Minimum 2 years of experience consulting as a marketing strategist or defining process and organizational design solutions in a business environment.
• Minimum 3 years of experience working within a digital business or digital agency.
• Minimum 3 years of professional services experience in digital marketing, including solutions for Fortune 500 clients.
• Core management consulting skills including strategic thinking, solution architecture, and clear communication of strategic ideas.
• Subject matter expertise in integrated marketing operations and processes across multiple channels such as web, mobile, social, email, and traditional direct marketing.
• Experience with digital platforms such as Adobe Experience and Salesforce.
• Ability to lead and facilitate working sessions with teams and leaders.
• Experience in designing, implementing, and managing organizational change.
• Knowledge of digital marketing best practices and measurement techniques.
• Strong organizational skills and ability to build long-term trusted relationships.
• Willingness to learn, innovate, and collaborate across disciplines.

Nice to Have

• Experience architecting, implementing, and managing organizational change.
• Experience designing and rolling out new marketing and digital processes that bring agility to teams.
• Understanding of CRM strategic concepts and services.

Qualifications

• Bachelor's degree or equivalent (minimum 12 years of work experience).

Benefits & Perks

• Competitive salary range depending on location and experience, with specific ranges provided for various states.
• Opportunities for professional growth and working on innovative client initiatives.
• Inclusive environment committed to diversity and equal employment opportunity.
• Accommodation support for disabilities or religious observances.