Marketing & Commerce Managed Service Design Consultant

About the Role

Key Responsibilities

• Develop new operating models and organizational structures for our clients that encompass people, process, technology and governance within and across marketing organizations in order to unlock value and meet desired business outcomes.
• Lead teams to deliver value through developing new and updated operating models, marketing processes, change, training and communication plans and aid our clients to roll-out and stand-up transformational changes within their organization.
• Gather and analyze information from our clients to determine the most valuable opportunities to improve integrated marketing performance and operations, and orchestrate roadmaps, organizations and operations to deliver this.
• Identify ineffectiveness and areas of opportunity within a client's marketing organization and determine strategic implications.
• Lead teams to define detailed plans, inclusive of people, process and technology, to generate improvements.
• Leverage knowledge of marketing strategy, brand and campaign operations to develop and implement plans and approaches.
• Engage with working leadership level clients to collaborate on solutions and approaches to improve and grow their ability to meet business objectives.
• Support new business opportunities through participating in pitches and RFP responses.
• Collaborate with other functional teams to deliver more holistic transformation solutions such as brand, creative and marketing strategy.
• Support and participate in thought leadership for marketing challenges to orchestrate and operate in new ways, including Agile Marketing.
• Lead activation engagements to aid clients to operate in new ways, in agile rhythms and to make the most of experience platforms such as Adobe.

Requirements

• Minimum 3 years of marketing/marketing operations experience with integrated CRM, direct-response and/or data-driven marketing with/for B2C, B2B or B2B2C organizations.
• Minimum 2 years of experience consulting as a marketing strategist or defining process and organizational design solutions in a business environment.
• Minimum 3 years of experience working within a digital business or digital agency.
• Minimum 3 years of professional services experience in digital business, or digital marketing to include solutions for Fortune 500 clients.
• Core management consulting skills including: strategic thinking, solution architecture, and clear communication of strategic ideas.
• Subject matter knowledge in integrated marketing operations and processes with expertise in data-driven multichannel relationship marketing organizations crossing web, mobile, social, email, and traditional direct marketing channels.
• Experience with leading digital platforms such as Adobe Experience and Salesforce.
• Experience architecting, implementing and managing organizational change is a plus.
• Understanding of digital marketing best practices and measurement.
• Ability to establish and grow long-term trusted relationships.
• Proven experience leading teams to deliver quality results on time.
• Self-starter with strong organizational skills.
• Willingness to learn, innovate, and grow.
• Ability to collaborate across disciplines and organizational lines.
• Understanding of CRM strategic concepts.

Nice to Have

• Experience designing, developing and implementing marketing and digital processes that bring agility to teams.
• Experience rolling out new organizational capabilities.

Qualifications

• Bachelor's degree or equivalent (minimum 12 years) work experience.

Benefits & Perks

• Information on benefits is provided via the company's website.